Guest Services Coordinator

HomeServices of America; Delaware; On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

PTO

401(k) with employer match

Flexible Spending Account

Employee Assistance Program

Job summary

HomeServices of America is seeking a Guest Services Coordinator to manage rental reservations, show properties, and execute leases for owners. The role includes inspecting properties, advising on improvements, processing tenant check-in/out, posting funds, and coordinating with the accounting team.

Strong communication and a real estate license are required. Weekend work is required in summer, CE requirements must be met, and membership in the National, State, and Local Realtors associations is

Qualifications

• High School diploma or equivalent; relevant work experience preferred as rental coordinator or property manager.
• Excellent verbal and written communication skills; ability to work independently and maintain a flexible schedule.
• Weekend work required during the summer season; real estate license required in the working jurisdiction.
• Must meet CE requirements and be a member of the National, State, and Local Realtors associations.

Responsibilities

• Discusses rental plans and needs by phone and/or shows properties to prospective tenants; executes leases for owners.
• Inspects properties before accepting reservations and advises owner on improvements before offering properties to rent.
• Checks tenants in and out of properties; posts funds to owners’ accounts and maintains accounting records.
• Directs disbursements and accounting information to the Guest Services Accounting Coordinator.
• Approves seasonal and year‑round tenants after clearances; handles correspondence with owners.
• Corresponds with owners regarding vacancies, inspections, market rents, maintenance, and monthly statements.
• Responds to calls from new accounts, presents division services to owners, and prepares listing agreements.

Skills

Verbal communication

Written communication

Independent work

Flexible schedule

Weekend work

Continuing education

Association membership

Education

High School diploma or equivalent

Real estate license (jurisdiction)

Job description

The Guest Services Coordinator accepts rental reservations, maintains existing rental reservations, checks tenants in and out of properties, and coordinates maintenance and cleaning services.

• Discusses rental plans and needs by phone and/or shows properties to prospective tenants; executes leases for owners.
• Inspects all properties before accepting reservations and advises owner as to necessary improvements before offering property to rent to general public. Maintains accurate maintenance and cleaning records and posts accounts accordingly.
• Checks tenants into and out of properties before any move-out deposits are returned. Posts funds to owners’ accounts and deposits funds accordingly advising appropriate parties, in writing, of any move-out debris in accordance with procedure. Directs all disbursements and accounting information to the Guest Services Accounting Coordinator, along with collected funds as required.
• Approves seasonal and year-round tenants for accounts following clearances after thorough application reference checking.
• Corresponds with owners, verbally or in writing, regarding vacancies, new tenants, inspections, results, market- rent values, maintenance, cleaning and monthly statements answering all owners’ written correspondence within a specified timeframe. Documents all verbal correspondence and maintains records of written correspondence.
• Responds to calls from new accounts, meets with owners for initial presentation of Long & Foster Guest Services Division services. Prepares listing agreements and provides owner with executed copy of rental agreement.

Qualifications:

High School diploma or equivalent combination of training and experience, previous experience as a rental coordinator or property manager, excellent verbal and written communication skills, ability to work independently and maintain flexible schedule. Weekend work required during summer season. Real estate license in jurisdiction in which incumbent will be working required. Must meet Continuing Education requirements as specified by the Real Estate Commission. Must be a member of the National, State, and Local Association of Realtors.

Wage:

$21.00 - $25.70 hourly; actual wage is based upon education and experience. Potential for formulary incentive plan, based on financial results.

Benefits:

Full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Equal Opportunity Employer

Equal Opportunity Employer
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