Rental & Property Guest Services Coordinator

HomeServices of America; Delaware; Hybrid; USD 29.000 - 35.000; Vollzeit

Benefits dieser Stelle

Medical

Dental

Vision

Life Insurance

PTO

401(k) with employer match

Flexible Spending Account

Employee Assistance Program

Zusammenfassung

HomeServices of America is seeking a Guest Services Coordinator to manage rental reservations, show properties, and execute leases for owners. The role includes inspecting properties, advising on improvements, processing tenant check-in/out, posting funds, and coordinating with the accounting team.

Strong communication and a real estate license are required. Weekend work is required in summer, CE requirements must be met, and membership in the National, State, and Local Realtors associations is

Qualifikationen

• High School diploma or equivalent; relevant work experience preferred as rental coordinator or property manager.
• Excellent verbal and written communication skills; ability to work independently and maintain a flexible schedule.
• Weekend work required during the summer season; real estate license required in the working jurisdiction.
• Must meet CE requirements and be a member of the National, State, and Local Realtors associations.

Aufgaben

• Discusses rental plans and needs by phone and/or shows properties to prospective tenants; executes leases for owners.
• Inspects properties before accepting reservations and advises owner on improvements before offering properties to rent.
• Checks tenants in and out of properties; posts funds to owners’ accounts and maintains accounting records.
• Directs disbursements and accounting information to the Guest Services Accounting Coordinator.
• Approves seasonal and year‑round tenants after clearances; handles correspondence with owners.
• Corresponds with owners regarding vacancies, inspections, market rents, maintenance, and monthly statements.
• Responds to calls from new accounts, presents division services to owners, and prepares listing agreements.

Kenntnisse

Verbal communication

Written communication

Independent work

Flexible schedule

Weekend work

Continuing education

Association membership

Ausbildung

High School diploma or equivalent

Real estate license (jurisdiction)

Jobbeschreibung

Long & Foster Vacation Rentals is seeking a full-time Guest Services Coordinator to serve as the onsite representative at a large condominium community in Rehoboth Beach, Delaware. As the preferred vacation rental agency within the building, Long & Foster manages individually owned vacation rental properties.

This customer-focused role serves as the primary point of contact for property owners, guests, vendors, and building staff. Responsibilities include coordinating reservations, guest arrivals and departures, property readiness, and maintenance and cleaning services while delivering exceptional service. Working closely with internal teams and vendors, the Guest Services Coordinator helps ensure a seamless rental experience and supports the success of Long & Foster Vacation Rentals.

• Assists guests with rental reservations, discusses vacation rental options and needs, and supports the leasing process for rental properties.
• Coordinates guest arrivals and departures, ensuring a smooth check-in and check-out experience while maintaining accurate records and processing related transactions.
• Conducts property inspections and coordinates maintenance, cleaning, and vendor services to help ensure properties are well-maintained and guest-ready.
• Maintains accurate maintenance, cleaning, reservation, and accounting records and directs all required disbursement and accounting information to the appropriate team members.
• Responds to owner and guest inquiries in a professional and timely manner, providing updates regarding property conditions, maintenance, rentals, and related services.
• Develops and maintains positive working relationships with property owners, guests, vendors, and service providers to support a high level of customer satisfaction.
• Works closely with internal team members to coordinate reservations, property readiness, guest concerns, and operational needs.
• Assists prospective property owners by providing information regarding Long & Foster Vacation Rental services and preparing listing and rental-related documentation.
• Documents owner and guest communications and maintains accurate records in accordance with company procedures.
• Supports additional guest services, administrative, and operational responsibilities as assigned.

Additional Information

• This is a full-time, onsite position located within a condominium community in Rehoboth Beach, Delaware.
• Weekend availability is required during the primary vacation rental season, generally from Memorial Day through the end of September.
• Schedule flexibility is required throughout the year to support business needs and seasonal rental activity.

Qualifications:

High School diploma or equivalent combination of training and experience, previous experience as a rental coordinator or property manager, excellent verbal and written communication skills, ability to work independently and maintain flexible schedule. Weekend work required during summer season. Real estate license in jurisdiction in which incumbent will be working required. Must meet Continuing Education requirements as specified by the Real Estate Commission. Must be a member of the National, State, and Local Association of Realtors.

Wage: $21.00 - $25.70 hourly; actual wage is based upon education and experience. Potential for formulary incentive plan, based on financial results.

Benefits: Full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.