Guest Services Coordinator

Long & Foster Inc.; Delaware; On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Medical

Health Savings Account

Dental

Vision

Life Insurance

Paid Vacation (PTO)

401(k) with employer match

Flexible Spending Account

Employee Assistance Program (EAP)

Job summary

Long & Foster Inc. is seeking a Guest Services Coordinator to manage rental reservations and tenant check‑ins/outs. You will coordinate maintenance and cleaning services, inspect properties, and ensure accurate records and timely communications with owners.

The role requires a real estate license, strong verbal and written communication, and the ability to work independently with a flexible schedule. Weekend work is required during the summer season.

Qualifications

• High School diploma or equivalent required.
• Experience as rental coordinator or property manager preferred.
• Excellent verbal and written communication skills.
• Ability to work independently and maintain a flexible schedule; weekend work required in summer.
• Real estate license in the working jurisdiction required; continue education as specified by the Real Estate Commission.
• Membership in National, State, and Local Realtors associations preferred.

Responsibilities

• Discuss rental plans and needs by phone and show properties; execute leases for owners.
• Inspect properties before accepting reservations and advise on improvements before rental to the public.
• Maintain maintenance and cleaning records and post accounts accordingly.
• Check tenants in/out; post funds to owners’ accounts and manage disbursements.
• Approve seasonal and year‑round tenants after clearances and reference checks.
• Correspond with owners regarding vacancies, inspections, market rent values, and monthly statements.
• Respond to inquiries, meet with owners, prepare listing agreements, and provide rental agreements.

Skills

Verbal communication

Written communication

Independent work

Flexible schedule

Weekend work

Education

High School diploma

Real estate license

Continuing Education requirements

Job description

The Guest Services Coordinator accepts rental reservations, maintains existing rental reservations, checks tenants in and out of properties, and coordinates maintenance and cleaning services.

• Discusses rental plans and needs by phone and/or shows properties to prospective tenants; executes leases for owners.
• Inspects all properties before accepting reservations and advises owner as to necessary improvements before offering property to rent to general public. Maintains accurate maintenance and cleaning records and posts accounts accordingly.
• Checks tenants into and out of properties before any move-out deposits are returned. Posts funds to owners’ accounts and deposits funds accordingly advising appropriate parties, in writing, of any move-out debris in accordance with procedure. Directs all disbursements and accounting information to the Guest Services Accounting Coordinator, along with collected funds as required.
• Approves seasonal and year-round tenants for accounts following clearances after thorough application reference checking.
• Corresponds with owners, verbally or in writing, regarding vacancies, new tenants, inspections, results, market- rent values, maintenance, cleaning and monthly statements answering all owners’ written correspondence within a specified timeframe. Documents all verbal correspondence and maintains records of written correspondence.
• Responds to calls from new accounts, meets with owners for initial presentation of Long & Foster Guest Services Division services. Prepares listing agreements and provides owner with executed copy of rental agreement.

Qualifications:

High School diploma or equivalent combination of training and experience, previous experience as a rental coordinator or property manager, excellent verbal and written communication skills, ability to work independently and maintain flexible schedule. Weekend work required during summer season. Real estate license in jurisdiction in which incumbent will be working required. Must meet Continuing Education requirements as specified by the Real Estate Commission. Must be a member of the National, State, and Local Association of Realtors.

Wage:

$21.00 - $25.70 hourly; actual wage is based upon education and experience. Potential for formulary incentive plan, based on financial results.

Benefits:

Full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Equal Opportunity Employer

Equal Opportunity Employer
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