Guest Services Coordinator

Plainfield Park District; Plainfield (IL); On-site; USD 23,000 - 33,000; Part time

Job summary

Plainfield Park District's Prairie Activity & Recreation Center (PARC) seeks a friendly Guest Services Coordinator for a part-time schedule. You will oversee Guest Services, manage staff scheduling, training, and registration processes, and support the recreation department.

Benefits include IMRF pension, vacation, holidays, and a gym membership. Typical hours are 8:30am-12:30pm Monday through Friday, with nights and weekends as needed; pay rate is $20.50 per hour.

Qualifications

• High school diploma.
• Must be at least 18 yrs. of age.
• Candidate must be dependable and able to possess good judgment in difficult situations.
• Must have strong interpersonal skills and work well with the public and other staff.
• C.P.R., AED, and First Aid Certification required; or ability to obtain within three (3) months of hire date.
• Excellent verbal and written communication skills.
• Microsoft Office knowledge; Experience with RecTrac is preferred

Responsibilities

• Coordinates and facilitates training for guest services staff.
• Assist with establishing and maintaining customer service standards.
• Ensures guest services staff completes clerical and registration functions according to park district guidelines and expectations.
• Oversees functional use of RecTrac and WebTrac systems, ensuring efficient utilization, adherence to best practices, and accurate recordkeeping
• Covers Guest services desk on a regular basis, including nights and weekends as necessary.
• Promptly addresses patron inquiries and concerns with professionalism and efficiency, ensuring high levels of customer satisfaction.

Skills

Interpersonal skills

Customer service

Verbal communication

Written communication

Dependability

Microsoft Office

RecTrac experience

Education

High school diploma

Tools

RecTrac

Job description

Description

Guest Services Coordinator - Part Time

We’re looking for a friendly, organized Guest Services Coordinator to oversee and coordinate Guest Services for the Prairie Activity & Recreation Center (PARC) including staffing, training, and registration processes. Supports the recreation department as assigned. Benefits of the position include participation in the IMRF pension plan, 20 hours vacation time after one year of employment, 3 paid holidays, and a free gym membership.

Hours typically 8:30am-12:30pm M-F, but nights and weekends as needed.

Pay Rate: 20.50 per hour

Key Responsibilities:

• Coordinates and facilitates training for guest services staff.
• Assist with establishing and maintaining customer service standards.
• Ensures guest services staff completes clerical and registration functions according to park district guidelines and expectations.
• Oversees functional use of RecTrac and WebTrac systems, ensuring efficient utilization, adherence to best practices, and accurate recordkeeping
• Covers Guest services desk on a regular basis, including nights and weekends as necessary.
• Promptly addresses patron inquiries and concerns with professionalism and efficiency, ensuring high levels of customer satisfaction.

Requirements

• High school diploma.
• Must be at least 18 yrs. of age.
• Candidate must be dependable and able to possess good judgment in difficult situations.
• Must have strong interpersonal skills and work well with the public and other staff.
• C.P.R., AED, and First Aid Certification required; or ability to obtain within three (3) months of hire date.
• Excellent verbal and written communication skills.
• Microsoft Office knowledge; Experience with Rectrac is preferred