Guest Services Coordinator

Ralph Lauren; New York (NY); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading company in the retail apparel industry is seeking a Guest Services Coordinator in New York, NY. This entry-level part-time role involves providing exceptional customer service, supporting store operations, and managing various administrative tasks. The ideal candidate will have a passion for the brand and strong communication skills, with a focus on teamwork and efficiency. Join a culture that values inclusion and growth within the community.

Qualifications

• Minimum of 2 years in Retail Operations support or customer service.
• Ability to work standing/walking shifts and lift approximately 20 lbs.

Responsibilities

• Provide exemplary customer service and support store operations.
• Manage accessories repair services and oversee engraving services.
• Assist with inventory preparation and management.

Skills

Customer Service

Time Management

Communication

Teamwork

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

Join to apply for the Guest Services Coordinator role at Ralph Lauren.

Ralph Lauren Corporation (NYSE:RL) is a global leader in designing, marketing, and distributing premium lifestyle products across five categories: apparel, accessories, home, fragrances, and hospitality. With over 50 years of history, Ralph Lauren's reputation and distinctive image are recognized worldwide. The company's brands include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, and Chaps, among others.

At Ralph Lauren, we foster a culture of inclusion by amplifying diverse voices and perspectives, ensuring fairness and belonging within our community. We promote inclusion through Talent development, Education & Communication, Employee Groups, and Celebrations.

The role involves providing exemplary customer service by supporting store operations such as Shipping/Receiving, Stock Room, Cash Office, and administrative duties.

1. Maintain supplies for Office and Facilities needs, as well as grooming products for associates.
2. Coordinate with Accounts Payable to ensure timely and correct invoice approvals.
3. Support shrink reduction initiatives by adhering to company policies and reporting violations.
4. Manage accessories repair services with external vendors.
5. Oversee engraving and embossing services.
6. Assist with inventory preparation and management.
7. Evaluate and improve store processes for efficiency and effectiveness, providing suggestions when necessary.
8. Ensure merchandise processing complies with company standards.
9. Read and execute various shipping, transfer, and inventory documents accurately.
10. Handle Cash Office processes to ensure POS audit compliance.
11. Control and replenish supplies as directed by management.
12. Demonstrate passion and respect for the product, maintain positive demeanor and professional etiquette.

Salary range: $16.5 - $21.43 hourly.

Experience, Skills & Knowledge

• Minimum of 2 years in Retail Operations support, customer service, or sales.
• Proficiency in Microsoft Word, Excel, Outlook, PowerPoint, with ability to learn new systems quickly.
• Excellent time management skills, capable of multitasking and prioritizing.
• Strong affinity for the Ralph Lauren brand and career growth desire.
• Team-oriented with effective communication and interpersonal skills.
• Ability to work standing/walking shifts and lift approximately 20 lbs.
• Capable of supporting receiving and stocking functions, including packing and unpacking stock.

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Management and Manufacturing
• Industry: Retail Apparel and Fashion

Referrals increase your chances of interviewing at Ralph Lauren by 2x.

Get notified about new Guest Services Coordinator jobs in New York, NY.