Guest Services Coordinator

Polo Ralph Lauren; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Guest Services Coordinator to enhance customer experiences and support sales operations. This role focuses on delivering exceptional service, maintaining a welcoming environment, and ensuring that every guest feels valued. You will assist in various guest service areas, from the sales floor to the guest kitchen, creating memorable shopping experiences. Join a company that values inclusion and teamwork, where your contributions will make a significant impact in the luxury retail space.

Qualifications

• 1-2 years of customer experience in luxury retail preferred.
• Detail-oriented and highly organized with strong time management.

Responsibilities

• Provide exceptional customer service and support sales team.
• Maintain a welcoming environment and assist customers with their needs.

Skills

Customer Service

Detail Oriented

Time Management

Communication Skills

Interpersonal Skills

Job description

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Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Ensure a consistent memorable customer shopping experience by providing the highest level of service to guests and support the sales team as well as other back of house partners.

• Assist in all guest service areas as called upon – Call Center, Guest Kitchen, Sales Floor, Concierge & Administration.
• Responsible for creating an “ultimate experience” for every guest by providing exceptional customer service and supporting front and certain back of house functions.
• Greet every client and assist them in their individual shopping needs, i.e. offering a beverage, guiding to the appropriate department or sales professional, etc.
• Maintain a welcoming environment that generates customer traffic and builds loyalty by exceeding customer expectations.
• Locate products for customers, complete transfers and charge sends from other stores as needed. Partner with Operations Associates when necessary to follow up on costumer sends/deliveries, transfers and new product receipt.
• Prepare store for opening and closing, including: filling in merchandise and returning merchandise to the stock room; stocking cash wraps with gift boxes, bags, etc., and maintaining clean, presentable front and back of house areas. Fold and straighten merchandise.
• Assist in processing sales transactions. Must be knowledgeable of return, markdown/discount, tax, security and packaging policies; and capture customer information.
• Prepare food and/or beverages to client specifications and provide support in the Guest Kitchen.
• Provide assistance on the floor at any given time to support other departments based on store needs.
• Ensure a clean, organized sales floor and fitting rooms.
• Direct all phone calls and questions to appropriate areas of store.
• Demonstrate a true passion and respect for the product.
• Exhibit pride through positive demeanor, body language and personal presentation.
• Demonstrate professional etiquette through integrity, honesty and respect for others.
  
  

Salary range: $16.5 - $22.97 hourly

Experience, Skills & Knowledge

• Minimum of 1-2 years of related Customer Experience, preferably within the luxury retail environment
• Detail oriented, customer service oriented and highly organized
• Strong time management skills and ability to multi-task
• Demonstrated passion and affinity for the Ralph Lauren brand and desire to grow in one’s career with the company
• Collaborative team player willing to partner with and support all departments
• Strong communication and interpersonal skills

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Retail Apparel and Fashion

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