Customer Service Coordinator

Informa Connect - Global Finance; New York (NY); Remote; USD 45,000 - 50,000; Full time

Job summary

Informa Connect is seeking a Customer Service Coordinator to enhance fan experiences at events. This full-time position offers remote work flexibility, with on-site responsibilities during events. Ideal candidates will have a background in customer service, strong communication skills, and a positive attitude.

Benefits

Generous PTO

Health insurance

401k

Parental leave

Career development opportunities

Qualifications

• Experience in customer service, preferably in events.
• Strong written and verbal communication skills.
• Ability to work independently and manage time remotely.

Responsibilities

• Deliver outstanding service via email and in-person.
• Travel to events to provide on-site customer service.
• Collaborate with Operations and Marketing to resolve issues.

Skills

Communication

Problem-solving

Attention to detail

Tools

Zendesk

Word

Excel

Job description

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We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100.

Our purpose is to connect our customers to information and people that help them know more, do more, and be more. No other company in the world helps more people share professional knowledge or make business connections.

We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses.

Our purpose is to connect our customers to information and people that help them know more, do more, and be more. No other company in the world helps more people share professional knowledge or make business connections.

We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses.

Job Description

FAN EXPO HQ

FAN EXPO HQ is the largest pop-culture event producer in the world. Our mission is to deliver the ultimate fan experience through our growing portfolio of events, which includes MEGACON Orlando, FAN EXPO Dallas, FAN EXPO Boston, FAN EXPO Denver, FAN EXPO San Francisco, FAN EXPO Canada, Calgary Comics & Entertainment Expo, FAN EXPO Vancouver, FAN EXPO Chicago, FAN EXPO New Orleans, FAN EXPO Philadelphia, FAN EXPO Cleveland, FAN EXPO Portland, VidCon, and more.

FAN EXPO HQ is a division of Informa, the world’s leading events company, and together we create opportunities for fans to explore and celebrate all things pop-culture, through operational excellence, fandom expertise, and engaging content.

Ready to embark on a new and exciting adventure? Read on.

As a Customer Service Coordinator, you’ll be the hero making sure our fans have next-level experiences. This remote gig lets you work from home, but when the show calls, you’ll be on-site, in the action, making the magic happen at select events throughout the year. Plus, you’ll provide remote support for other shows when needed.

We’re looking for a dedicated, U.S.-based team player who’s ready to bring the energy, solve problems like a pro, and keep the fandom hype alive. Sound like you? Let’s do this.

Job Responsibilities

• Deliver outstanding service via email and in-person to provide the ultimate fan experience.
• Travel to events to provide on-site customer service as needed.
• Collaborate with Operations and Marketing to resolve customer and ticketing issues.
• Work with the Marketing team and ticket platform provider to improve fan experience.
• Provide solutions within time limits, follow up, and escalate when necessary.
• Assist with orders, refunds, upgrades, or exchanges.
• Manage high volumes of emails and provide information about the company and shows.
• Support accessibility requests and keep accurate records of interactions.
• Follow communication procedures, guidelines, and policies.
• Compile reports on customer satisfaction and ticketing.
• Assist with admission tickets and Will Call requests.
• Support RFID badge ordering and fulfillment.
• Contribute ideas and support initiatives to improve shows.
• Continuously enhance the FAN EXPO experience.
• Perform other duties as required.

Qualifications

Requirements

• Experience in customer service, preferably in events.
• Strong written and verbal communication skills.
• Ability to work independently and manage time remotely.
• Willingness to travel and be on-site at events.
• Proficient in customer service software like Zendesk, Word, and Excel.
• Excellent problem-solving skills and attention to detail.
• Positive attitude, strong work ethic, and team spirit.
• Based in the United States.

Additional Information

Why work at Informa

We strive to make Life at Informa rewarding, supportive, and enjoyable. Our benefits include:

• Flexibility and trust in work patterns.
• A welcoming community with social events and diversity networks.
• Volunteer days and charity matching.
• Career development with training, mentoring, and courses.
• Generous PTO, holidays, and remote work options.
• Competitive benefits like 401k, health insurance, parental leave, and stock options.
• Wellbeing support and recognition programs.
• Opportunities to collaborate globally.
• Salary range: $45,000 - $50,000 per year.
• Application deadline: 06/06/25.

We value energy, ambition, and a can-do attitude. If most skills apply, we encourage your application.

Informa is committed to diversity and equal opportunity. Decisions are based on qualifications and merit, without discrimination based on protected characteristics.

Learn how Informa handles your data when applying.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service
• Industry: Events Services