Guest Services Coordinator - Luxury Travel/Tour Operator

Classic Journeys; United States; Remote; USD 52,000; Full time

Job summary

Join a forward-thinking travel company as a Guest Services Coordinator, where your passion for travel and exceptional customer service will shine. In this remote, full-time role, you'll be the key contact for guests, ensuring their experience is memorable from start to finish. You'll coordinate with various teams, manage guest inquiries, and utilize your strong communication skills to enhance satisfaction. This position offers a competitive salary and excellent benefits, making it an exciting opportunity for those looking to make an impact in the travel industry.

Benefits

Medical Insurance

Dental Insurance

401K with Company Match

Paid Time Off

Travel Discounts

Qualifications

• 3+ years in customer service, event planning, or related fields.
• Strong communication skills and a passion for travel.

Responsibilities

• Serve as key contact for guests before, during, and after tours.
• Coordinate with teams to ensure guest satisfaction and tour readiness.

Skills

Customer Service

Event Planning

Communication

Sales

Marketing

Multitasking

Microsoft Outlook

Salesforce

Education

Bachelor's Degree

Tools

Salesforce

Microsoft Outlook

Job description

Guest Services Coordinator - Luxury Travel/Tour Operator

• After a guest reserves their tour, you become their key contact, maintaining communication before, during, and after their vacation to ensure a memorable experience.

• Respond to guests' inquiries primarily via email, providing exceptional high-touch customer service to those booked on our tours.

• Coordinate with Documents Specialists to verify all passport, visa, and pre-tour paperwork is completed prior to departure.

• Assist guests with their website portal for document completion and follow up to confirm readiness for tour departure.

• Review guest information in our CRM system to ensure accuracy and completeness.

• Call guests during their tour in various regions to check on their experience and share feedback with the CJ team.

• Collaborate with Tour Operations to enhance guest satisfaction and make tours special through gestures like celebrating occasions or providing gifts.

• Work with Marketing and other teams to assist with travel plans, guest quotes, and social media content.

Required Skills and Knowledge:

• Bachelor's degree plus at least 3 years of experience in customer service, event planning, communications, sales, marketing, or related fields.
• Passion for travel and providing top-tier customer service.
• Energetic, positive, professional, with excellent communication skills.
• Proficient in email, telephone etiquette, and multitasking under deadlines.
• Self-motivated, goal-oriented, and able to work independently and in teams.
• Strong PC skills, including Microsoft Outlook and Salesforce or similar CRM.
• Friendly, upbeat personality with a passion for travel.

Wages and Benefits:

This is a remote, full-time position (40 hours/week, M-F, 8am–5pm) paying $25/hour, with excellent benefits including medical, dental, EAP, 401K with company match, PTO, and travel discounts.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Management and Manufacturing

Industries: Travel Arrangements