Guest Services Coordinator (Part-Time to Full Time)

Tatte Bakery & Cafe; New York (NY); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a Guest Services Coordinator to enhance the guest experience across its cafés and bakeries. This role is vital in managing guest feedback, ensuring timely responses, and leading recovery efforts to retain customer satisfaction. The ideal candidate will possess a strong passion for customer service, exceptional communication skills, and a keen attention to detail. With the potential for growth in a rapidly expanding company, this position offers a unique opportunity to make a meaningful impact on guest experiences. If you thrive in a dynamic environment and are dedicated to excellence, this role is perfect for you.

Benefits

401(k) with vesting match

Health, dental and vision insurance

Free drinks

Generously discounted meals

Employee assistance program services

Competitive pay

Qualifications

• Passion for providing high-quality customer service.
• Ability to communicate clearly, both in writing and verbally.

Responsibilities

• Manage guest-facing inbox, ensuring timely responses.
• Respond to guest feedback across multiple channels.
• Support the collection and reporting of guest experience data.

Skills

Customer Service

Written Communication

Problem-Solving

Detail-Oriented

Tools

Microsoft Office

Job description

The Guest Services Coordinator helps us care for our guests by serving as a key player in ensuring that each guest receives outstanding service and support through our online feedback channels. To be successful, the Guest Services Coordinator should have a passion for providing high-quality customer service, be detail oriented, and have strong written communication skills. The Guest Services Coordinator is part of the Ops Services Team, which supports our operations teams with resources, processes, systems and tools to make their jobs easier and deliver on future goals.

This role will directly impact the overall guest experience across Tatte's cafs and bakeries. The majority of time will be spent managing Tatte's guest feedback inbox - responding to guest inquiries, escalating to operations, and directing feedback to support teams. The role may also support responding to guest feedback submitted through additional channels, such as digital surveys and online reviews. Additionally, this role may support the collection, analysis, and reporting of guest experience data.

Summary Of Responsibilities

• Manage Tatte's guest-facing inbox, ensuring timely and thoughtful responses to guest inquiries.
• Respond to guest feedback across multiple channels, including digital surveys, online reviews, and other feedback platforms.
• Escalate guest feedback to Tatte operations and support teams, when necessary.
• Carefully lead guest recovery efforts. This may include the processing of refunds, voids, and gift card issuances to ensure guest retention.
• Support the collection, analysis, and reporting of guest experience data from various feedback channels and platforms.
  
  

Working Conditions / Essential Functions

• Ability to read and speak conversational English
• Ability to work a flexible schedule, with availability across weekday mornings and weekends
• Ability to sit for long periods of time at a computer
  
  

Position Requirements

• Passion for providing high-quality customer service
• Ability to communicate clearly, both in writing and verbally
• Appreciation and commitment to the smallest detail
• Solution-focused attitude with strong problem-solving capabilities
  
  

Note: This position will initially be 10-15 hours a week and is expected to become a full-time position around mid-July 2025

Preferred Skills

• Experience working in a caf, restaurant or retail is preferred
• Proficient in Microsoft Office including Word, Excel, Outlook
  
  

Our Benefits & Perks

• Competitive pay ($28/hr), commensurate with experience and skills
• 401(k) (with a vesting match)
• Free employee assistance program services
• Health, dental and vision insurance
• Free drinks and generously discounted meals
• Exciting potential for growth with a rapidly growing company
  
  

Tatte is an E-Verify employer

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

Required

Preferred

Job Industries

• Other