Guest Services Representative

Canyon Ranch; Lenox (MA); On-site; USD 2,686,000 - 2,794,000; Full time

Benefits offered by this job

Health plan

Dental and Vision

Paid maternity leave

Vacation & holidays 25 days

Life insurance

Employee Assistance Program

Spa access

Job summary

Canyon Ranch in Lenox, MA is seeking team members to welcome guests and deliver exceptional hospitality at our wellness destination. You'll manage reservations, greet guests, and coordinate special requests while maintaining the highest standards of service.

This role emphasizes caring communication, attention to detail, and a passion for creating memorable guest experiences in a luxury spa environment. Competitive hourly pay ($19.50–$20.28) and a comprehensive benefits package accompany

Qualifications

• Exhibit excellent customer service and positive interpersonal skills.
• Develop and maintain effective relationships with all levels of management and staff.
• Demonstrate good judgment and confidentiality as an expert in your area.
• Utilize Word, Excel, PowerPoint as needed.
• Focus on the details that make guest experiences memorable.

Responsibilities

• Serve as the first point of contact, welcoming and supporting guests as they begin their Canyon Ranch experience.
• Provide exceptional customer service, ensuring guest needs are met with the highest standards of hospitality.
• Greet guests, manage reservations, and handle inquiries efficiently and courteously.
• Coordinate special requests and services to enhance overall guest satisfaction.
• Demonstrate excellent communication, attention to detail, and a passion for creating memorable experiences.

Skills

Customer service

Interpersonal skills

Communication

Attention to detail

Tools

Word

Excel

PowerPoint

Job description

Overview

Canyon Ranch® has been a trailblazer and an industry-leading proponent of the wellness lifestyle since its founding in 1979. Canyon Ranch has imparted integrative expertise to millions of guests, with established wellness destination resorts in Tucson, Arizona and Lenox, Massachusetts. At these acclaimed properties, guests can achieve their goal of living younger longer.

In addition, Canyon Ranch operates North America’s largest day spa at The Venetian® hotel in Las Vegas, Nevada. Canyon Ranch is a recipient of Travel + Leisure’s Best Spa Award, as well as the Condé Nast Traveler Best Destination Spa Award.

Most recently, Canyon Ranch was honored by the MICHELIN Guide as the top wellness hotel and #1 resort in the Americas. with the Tucson and Lenox resorts having received prestigious MICHELIN Keys recognizing excellence in hospitality.

Responsibilities

WHAT YOU\'LL DO AS A CANYON RANCH COLLEAGUE:

• Serve as the first point of contact, welcoming and supporting guests as they begin their Canyon Ranch experience.
• Provide exceptional customer service, ensuring guest needs are met with the highest standards of hospitality.
• Greet guests, manage reservations, and handle inquiries efficiently and courteously.
• Coordinate special requests and services to enhance overall guest satisfaction.
• Demonstrate excellent communication, attention to detail, and a passion for creating memorable experiences.

Qualifications

WHAT YOU\'LL NEED TO BE SUCCESSFUL:

• Exhibit excellent customer service and positive interpersonal skills, including handling sensitive situations with compassion and professionalism.
• Develop and maintain effective relationships with all levels of management and staff.
• Demonstrate good judgment and maintain confidentiality as an expert in your area.
• Utilize organizational and computer skills, including Word, Excel, and PowerPoint, as needed.
• Focus on the details that make guest experiences memorable and impactful.

WHAT YOU\'LL RECEIVE AS A CANYON RANCH COLLEAGUE:

• Use of services and facilities including the spa, fitness classes, lectures, and overnight stays at all Canyon Ranch locations nationwide.
• Generous health plan including Health, Dental and Vision after 30 days of employment.
• 25 Days of personal and holiday time off (vacation, sick and holidays)
• Supplemental Health care options (including Accidental, Critical Illness and Hospital care)
• Employer-paid life insurance and Employee Assistance Program
• Paid Maternity leave
• A supportive, collaborative work environment with opportunities for professional growth.

PAY RANGE:$19.50 - $20.28