Front Office Manager — Wellness Resort Leadership

Canyon Ranch Operating, LLC; Lenox (MA); On-site; USD 53,600 - 55,830; Full time

Benefits offered by this job

Spa access

Health plan after 30 days

Paid time off (25 days)

Job summary

Canyon Ranch is seeking an Assistant Front Office Manager in Lenox, MA. Lead daily Front Office operations, ensure spotless guest service, and coach a team across Front Desk and overnight staff.

You will recruit, train, and schedule personnel, manage payroll approvals, and coordinate with departments to optimize occupancy and revenue while upholding safety standards and brand culture.

Qualifications

• 3+ years in a hotel, resort, destination spa, or related hospitality environment.
• 1 year in a front office supervisory or leadership position.
• High School Diploma or GED.
• Bachelor’s Degree in Hospitality Management or related field preferred.
• Equivalent combination of education, training, and relevant experience will be considered.
• Strong leadership and team-building skills.
• Excellent interpersonal and communication skills.
• Proficient in property management systems (PMS), Opera, MS Office Suite, and/or other hospitality software.
• Exceptional problem-solving skills and ability to handle guest issues with professionalism.
• Highly organized, detail-oriented, and able to multitask in a fast-paced environment.
• Position requires a clean drivers record and may be required to transport guests.

Responsibilities

• Oversee daily operations of the Front Office including Front Desk, Guest Services, and overnight operations.
• Ensure excellent guest service by proactively addressing and resolving guest concerns and complaints.
• Supervise, coach, and develop team members.
• Assist in recruiting, interviewing, hiring, onboarding, and training new team members.
• Prepare and manage departmental schedules and approve payroll submissions.
• Conduct daily pre-shift briefings and facilitate cross-departmental coordination.
• Monitor room inventory, rates, and occupancy in collaboration with Revenue or Reservations to maximize revenue opportunities.
• Ensure adherence to company policies, procedures, and safety standards.
• Serve as Manager on Duty as needed.
• Maintain a professional presence in the lobby and front desk areas to support staff and interact with guests.
• Ensure accurate handling of guest information, billing, and payment procedures.
• Support and uphold brand standards and service culture at all times.

Skills

Leadership

Front desk

Guest service

PMS Opera

Staff training

Scheduling

Payroll

Communication

Problem solving

Organization

Driver's license

Education

Bachelor’s Degree in Hospitality Management

High School Diploma or GED

Tools

Opera PMS

MS Office

Job description

Canyon Ranch is seeking an Assistant Front Office Manager in Lenox, MA. Lead daily Front Office operations, ensure spotless guest service, and coach a team across Front Desk and overnight staff.

You will recruit, train, and schedule personnel, manage payroll approvals, and coordinate with departments to optimize occupancy and revenue while upholding safety standards and brand culture.