Wellness Experience Concierge

Canyon Ranch; Pittsfield (MA); On-site; USD 27,552 - 31,519; Full time

Benefits offered by this job

Use of spa and fitness services

Generous health plan

25 Days personal and holiday time off

Employer-paid life insurance

Job summary

Canyon Ranch is seeking a dedicated team member to enhance guest experiences at their wellness destinations. This role involves matching guests with ideal services, providing pre-arrival support, and ensuring personalized assistance during their stay.

The ideal candidate thrives in a collaborative environment, possesses strong customer service skills, and understands the health and wellness philosophy of Canyon Ranch. The position offers competitive pay ranging from $20.00 to $22.88 per hour, along with great benefits.

Qualifications

• Experience in the health and wellness industry preferred.
• Ability to manage multiple projects and tasks efficiently under pressure.
• Understanding of Canyon Ranch philosophy and passion for guest service.

Responsibilities

• Match guest intentions with services and activities.
• Contact guests prior to arrival to provide guidance.
• Offer on-property assistance and booking adjustments.
• Document and follow up on guest preferences.
• Stay informed on company offerings.

Skills

Customer service experience

Proficiency in Microsoft applications

Strong communication skills

Organizational skills

Education

Bachelor’s degree or equivalent experience

Job description

Canyon Ranch is seeking a dedicated team member to enhance guest experiences at their wellness destinations. This role involves matching guests with ideal services, providing pre-arrival support, and ensuring personalized assistance during their stay.

The ideal candidate thrives in a collaborative environment, possesses strong customer service skills, and understands the health and wellness philosophy of Canyon Ranch. The position offers competitive pay ranging from $20.00 to $22.88 per hour, along with great benefits.