Guest Services Concierge - Warm Welcome & Seamless Stays

Channel Hotel Group LLC; La Conner (WA); On-site; USD 23,000 - 32,000; Full time

Job summary

Channel Hotel Group LLC in La Conner, WA is seeking a friendly Hotel Guest Service Agent to be the first point of contact for guests, greeting them and guiding them through check-in and check-out while providing information about local attractions.

You will handle billing inquiries, support reservations, and collaborate with other departments to ensure memorable stays. The role requires excellent communication, attention to detail, and a positive, flexible attitude.

Qualifications

• Minimum one year of customer service experience.
• Ability to operate a variety of office equipment (10-key, keyboard, multi-line phone).
• Demonstrates judgment, tact and confidentiality with guests and co-workers.
• Ability to work accurately and perform detailed work.
• Must be a team player and able to work independently within guidelines.

Responsibilities

• Greet guests upon arrival and complete the check-in process.
• Assist guests during check-out and efficiently handle any billing inquiries.
• Address and resolve guests' needs and complaints with a positive, professional attitude.
• Provide information about hotel amenities, services, and local attractions.
• Maintain clear and effective communication with all hotel departments to ensure guest satisfaction.
• Support the reservations process by managing bookings and providing accurate information.

Skills

Customer service

Attention to detail

Office equipment operation

Team player

Independent with guidelines

Judgment and tact

Confidentiality

Education

High school diploma or equivalent

Tools

Hotel operations software

Job description

Channel Hotel Group LLC in La Conner, WA is seeking a friendly Hotel Guest Service Agent to be the first point of contact for guests, greeting them and guiding them through check-in and check-out while providing information about local attractions.

You will handle billing inquiries, support reservations, and collaborate with other departments to ensure memorable stays. The role requires excellent communication, attention to detail, and a positive, flexible attitude.