Front Desk Agent

Channel Hotel Group LLC; La Conner (WA); On-site; USD 23,000 - 32,000; Full time

Job summary

Channel Hotel Group LLC in La Conner, WA is seeking a friendly Hotel Guest Service Agent to be the first point of contact for guests, greeting them and guiding them through check-in and check-out while providing information about local attractions.

You will handle billing inquiries, support reservations, and collaborate with other departments to ensure memorable stays. The role requires excellent communication, attention to detail, and a positive, flexible attitude.

Qualifications

• Minimum one year of customer service experience.
• Ability to operate a variety of office equipment (10-key, keyboard, multi-line phone).
• Demonstrates judgment, tact and confidentiality with guests and co-workers.
• Ability to work accurately and perform detailed work.
• Must be a team player and able to work independently within guidelines.

Responsibilities

• Greet guests upon arrival and complete the check-in process.
• Assist guests during check-out and efficiently handle any billing inquiries.
• Address and resolve guests' needs and complaints with a positive, professional attitude.
• Provide information about hotel amenities, services, and local attractions.
• Maintain clear and effective communication with all hotel departments to ensure guest satisfaction.
• Support the reservations process by managing bookings and providing accurate information.

Skills

Customer service

Attention to detail

Office equipment operation

Team player

Independent with guidelines

Judgment and tact

Confidentiality

Education

High school diploma or equivalent

Tools

Hotel operations software

Job description

Description

Like us, you probably believe in providing guests with an exceptional stay from the moment they step into our lobbies - that's how it's supposed to be!

We have two well-regarded hotels in La Conner, Washington – the La Conner Inn, and also the La Conner Channel Lodge. These are our platforms for success ...to strut our stuff and smother our guests with kindness. It's a tough job, and we get to do it. Did you know that those of us who work in hospitality actually live longer? It may not be proven, but we do like to believe it! Who doesn't love being where people are happy to be!?!

In all seriousness though, at both boutique hotels we embrace our guests with a spirit of welcome and enthusiasm. We recognize that our guests have a choice, and we continuously work to exceed the expectations they arrive with. If we’ve done our jobs right, they will leave the hotel with memories of a positive experience, and with a desire to return again. It's really not that hard ...we just pay attention to their needs, and we try to stay one step ahead of them all the time.

So, where do you start?:

As a Hotel Guest Service Agent, you will be the first point of contact for our guests, providing that warm welcome and making their stay as comfortable as possible. This role requires a blend of customer service excellence and the ability to handle various administrative tasks. You will participate in and help foster a positive and friendly environment and (whenever feasible and appropriate,) have some fun too!

Requirements

Skills:

• A minimum of one year experience working in customer service
• Ability to work accurately and perform detailed work
• Ability to operate a variety of office equipment (10-key, keyboard, personal computer, multi-line phone system)
• Ability to function effectively as a member of a team
• Ability to think and act independently with guidelines
• Must demonstrate ability to exercise judgment, initiative, and tact in dealing with guests and co-workers
• Must maintain confidentiality at all times

Working Conditions:

• Physical Demands
• Frequent Standing
• Frequent Walking
• Frequent Sitting
• Occasional bending, squatting, and kneeling
• Occasional twisting
• Occasional reaching at or below shoulder levelFrequent use of hands in a repetitive task such as simple grasping, twisting/turning of wrists
• Frequent finger manipulation to perform various clerical duties such as typing, filing, and entering data into computer system

Use of Senses:

• Continuous alertness, precision, and concentration to ensure accuracy and thoroughness of documentation and transactions
• Continuous alertness and awareness of surroundings for security purposes
• Frequent use of judgment, reasoning, patience, and negotiation in solving guest concerns and complaints
• Frequent use of initiative, ingenuity, and creativity in identifying and resolving guests’ needs
• Continuous talking in person and on the telephone

Mental Demands:

• Continuous interactions with others
• Continuous periods working alone
• Frequent attention to detail
• Continuous use of judgments, reasoning, and patience resolving problems
• Continuous use of initiative and problem-solving ability
• Environmental Demands
• Continuous travel between two locations in La Conner
• Continuous schedule adjustments to work morning, evenings, weekends, and holidays as needed

Key Responsibilities:

• Greet guests upon arrival and complete the check-in process.
• Assist guests during check-out and efficiently handle any billing inquiries.
• Address and resolve guests' needs and complaints with a positive, professional attitude.
• Provide information about hotel amenities, services, and local attractions.
• Maintain clear and effective communication with all hotel departments to ensure guest satisfaction.
• Support the reservations process by managing bookings and providing accurate information.

What We Are Looking For in You:

• 1. Exceptional communication and interpersonal skills. Clear and articulate in our speech.
• 2. A positive attitude and the ability to work flexibly in various situations. We find reasons to share our genuine smile when we speak with our guests.
• 3. Strong organizational skills with the ability to multitask effectively. We take pride in our work and recognize that our work product impacts the success of others.
• 4. Experience in customer service or hospitality is preferred but not necessary.
• 5. Basic computer proficiency and familiarity with hotel operations software.
• Education & Experience:
• High school diploma or equivalent required.
• Previous experience in hospitality, customer service, or a related field is a plus.
• Age 21 or older. This position includes the sale of alcohol to guests.