Guest Services Concierge – Front Desk Pro

Homewood Suites by Hilton Polaris; Carle Place (NY); Presencial; USD 21.000 - 30.000; Tempo integral

Resumo da vaga

Homewood Suites by Hilton Polaris is seeking a friendly Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs. You will help ensure smooth front desk operations and contribute to memorable stays.

You should have strong customer service and communication skills, be comfortable with hotel systems, and be able to multitask. Prior Hilton experience is preferred but not required, and flexibility for holidays and weekends is expected.

Qualificações

• Customer service experience preferred.
• Comfortable using hotel front desk systems and computers.
• Flexible to work various shifts including holidays and weekends.

Responsabilidades

• Greet guests and provide friendly, helpful service.
• Assist with check-ins, check-outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalate concerns when needed.
• Provide local information and general hotel assistance.

Conhecimentos

Customer service

Communication

Multitasking

Computer skills

Formação

High School Diploma

Ferramentas

PMS software

Descrição da vaga

Homewood Suites by Hilton Polaris is seeking a friendly Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs. You will help ensure smooth front desk operations and contribute to memorable stays.

You should have strong customer service and communication skills, be comfortable with hotel systems, and be able to multitask. Prior Hilton experience is preferred but not required, and flexibility for holidays and weekends is expected.