Front Desk Guest Services Associate

Homewood Suites by Hilton Polaris; Mobile (AL); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Supportive team environment

Growth opportunities

Memorable guest experiences

Job summary

Homewood Suites by Hilton Polaris in Mobile, AL is seeking a friendly Guest Service Representative to welcome guests, check them in and out, and handle reservations with a smile. You will operate the front desk system, process payments, and coordinate with housekeeping to ensure clean, confident stays.

We value strong communication and a dependable, organized approach. Prior hospitality or customer service experience helps, but enthusiasm and professionalism are the key requirements for this

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check-ins, check-outs, reservations, and room assignments.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalate concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Multitasking

Dependable

Organized

Tools

Front desk software

Hotel systems

Job description

Homewood Suites by Hilton Polaris in Mobile, AL is seeking a friendly Guest Service Representative to welcome guests, check them in and out, and handle reservations with a smile. You will operate the front desk system, process payments, and coordinate with housekeeping to ensure clean, confident stays.

We value strong communication and a dependable, organized approach. Prior hospitality or customer service experience helps, but enthusiasm and professionalism are the key requirements for this