Guest Services Concierge - Front Desk & Parking

Boyd-Gaming-Corporation; Wisconsin; On-site; USD 17,000 - 21,000; Full time

Job summary

Boyd Gaming Corporation seeks a Guest Service Agent to deliver friendly guest service, assist with luggage, and manage parking operations. You will help with reservations, guide guests, and maintain knowledge of Belterra Casino Resort services.

Responsibilities include answering inquiries, assisting with various guest needs, processing payments, and supporting hotel leadership in daily operations.

Qualifications

• High school diploma or GED required.
• Must be able to communicate effectively with guests and team members.
• Proficient in using a computer to input guest information.
• Must be flexible to work varying shifts and schedules.

Responsibilities

• Provide friendly, informative guest service and assist with luggage.
• Safely park, operate, and retrieve guest vehicles; issue parking tickets.
• Answer inquiries about hotel services, directions and entertainment; maintain public areas.
• Process guest accounts and assist with check-in/out as needed.

Skills

Guest service

Communication

Computer literacy

Flexibility

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Outlook

Job description

Boyd Gaming Corporation seeks a Guest Service Agent to deliver friendly guest service, assist with luggage, and manage parking operations. You will help with reservations, guide guests, and maintain knowledge of Belterra Casino Resort services.

Responsibilities include answering inquiries, assisting with various guest needs, processing payments, and supporting hotel leadership in daily operations.