VIP Guest Services Concierge - Casino

Boyd Gaming; Mulvane (KS); On-site; USD 19,000 - 26,000; Full time

Job summary

Boyd Gaming is seeking a courteous VIP Services Associate to provide premium guest experiences at our property. The role emphasizes VIP service, hospitality, and accurate cash handling in a fast-paced casino environment.

Responsibilities include greeting guests, checking in and out in the hotel system, supporting marketing and events, stocking the VIP lounge, handling telemarketing tasks, and maintaining neat work areas with strong attention to detail.

Qualifications

• Customer service experience preferred.
• Auditing experience preferred.
• Proficient in basic computer skills.
• Strong communication skills and great attention to details.
• Minimum age requirements 18.
• High School diploma or equivalence.

Responsibilities

• Greet guests and provide information to preferred customers at the hotel or VIP Services desk.
• Operate hotel reservation computer system to check guests in an out of hotel and accept payment.
• Access computerized slot & pit tracking system as directed by casino marketing or other authorized management.
• Follow proper phone etiquette and communicate effectively with hotel services and other staff.
• Assist marketing departments with special events, tournaments, distributing VIP gifts, hosting special events and tournament parties.
• Operate fax & copier machines for preferred customers.
• Type accurately on a computer with a minimum speed of 30 wpm.
• Prepare VIP Lounge: Make coffee, stock refrigerator, monitor lounge food and beverage and notify kitchen when replenishment is needed, unlock doors and drawers, keep work areas neat and clean.
• Maintain inventory of amenity and office supplies.
• Input information into spread sheets or cut comps as directed.
• Possess ability to add, subtract, and audit accounts using a 10-key adding machine.
• Handle money accurately following established procedures.
• Possess knowledge of rates, room types, room availability, instructions for the day or week, hotel policies and procedures, and Sargent Key system.
• Assist with telemarketing as directed by management.

Skills

Customer service

Auditing

Communication skills

Attention to detail

Basic computer skills

18+ age

Education

High School Diploma or equivalent

Job description

Boyd Gaming is seeking a courteous VIP Services Associate to provide premium guest experiences at our property. The role emphasizes VIP service, hospitality, and accurate cash handling in a fast-paced casino environment.

Responsibilities include greeting guests, checking in and out in the hotel system, supporting marketing and events, stocking the VIP lounge, handling telemarketing tasks, and maintaining neat work areas with strong attention to detail.