Guest Services Concierge | Flexible Hours in Hospitality

Trailborn Jackson Hole; Jackson (WY); Sur place; USD 19 000 - 32 000; Plein temps

Résumé du poste

Trailborn Jackson Hole seeks a friendly Guest Services Agent to welcome guests and manage check-in/check-out in Jackson, WY. You will respond to inquiries, handle reservations, and provide information on local attractions, ensuring a positive guest experience.

The role emphasizes strong communication, problem-solving, and teamwork in a hospitality setting, with flexible hours including evenings and weekends to support guest needs.

Qualifications

• Experience in customer service or hospitality is preferred but not required.
• Basic computer skills and familiarity with reservation software or property management systems.

Responsabilités

• Greet guests warmly upon arrival and assist with check-in/check-out processes.
• Respond promptly and courteously to guest inquiries, requests and complaints, resolving issues to satisfaction.
• Manage reservations, cancellations, and modifications using property management systems.
• Provide guests with information about hotel amenities, services and local attractions to enhance their stay.
• Coordinate with housekeeping, maintenance and other departments to fulfill guest needs and maintain smooth operations.

Connaissances

Customer service

Communication

Problem solving

Flexibility

Formation

High school diploma

Outils

PMS

Description du poste

Trailborn Jackson Hole seeks a friendly Guest Services Agent to welcome guests and manage check-in/check-out in Jackson, WY. You will respond to inquiries, handle reservations, and provide information on local attractions, ensuring a positive guest experience.

The role emphasizes strong communication, problem-solving, and teamwork in a hospitality setting, with flexible hours including evenings and weekends to support guest needs.