Guest Services Pro - Luxury Resort (Flexible Hours)

Trailborn Hotel Management Llc; Jackson (WY); On-site; USD 51,577,000 - 63,039,000; Full time

Job summary

Snow King Resort in Jackson Hole, Wyoming is seeking a Guest Services Agent to welcome guests and manage check-in and check-out with prompt, professional service. You will coordinate reservations, answer guest inquiries, and help guests navigate local attractions to enhance their stay.

This full-time role requires strong communication, problem-solving, and computer skills, with flexibility to work evenings, weekends, and holidays.

Qualifications

• Minimum experience in customer service or hospitality preferred but not required.
• Basic computer skills including familiarity with reservation and property management software.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Greet guests upon arrival and assist with check-in and check-out efficiently.
• Respond to guest inquiries, requests, and complaints, ensuring satisfaction.
• Manage reservations, cancellations, and modifications using property management systems.
• Provide guests with information about hotel amenities and local attractions to enhance their stay.
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs.

Skills

Customer service

Communication

Problem solving

Multilingual (preferred)

Flexibility

Tools

Reservation software

Property management software

Job description

Snow King Resort in Jackson Hole, Wyoming is seeking a Guest Services Agent to welcome guests and manage check-in and check-out with prompt, professional service. You will coordinate reservations, answer guest inquiries, and help guests navigate local attractions to enhance their stay.

This full-time role requires strong communication, problem-solving, and computer skills, with flexibility to work evenings, weekends, and holidays.