Resort Guest Experience Attendant

Trailborn Hotels & Resorts; Jackson (WY); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical (with company contribution)

Dental (with company contribution)

Vision (with company contribution)

Paid Time Off

401(k) (with company match)

Sick Time

Employee Dining Discounts

Employee Marketplace Discounts

Job summary

Trailborn Hotels & Resorts in Jackson, WY seeks a House Attendant to keep public areas clean, safe, and welcoming for guests, while supporting housekeeping and event setups. You will monitor recreation areas, assist with linens, report furniture conditions, and maintain windows, doors, and restrooms.

The role requires a friendly, professional demeanor, flexibility for mornings/evenings and weekends, and the ability to lift and move supplies.

Qualifications

• Professional verbal communication skills.
• Flexibility to work mornings and evenings, weekdays and weekends, and holidays.
• Problem solving skills with the ability to navigate complex situations, address guest complaints and find solutions promptly.
• Customer Oriented Attitude exhibiting a friendly, professional demeanor, focused on creating a welcoming atmosphere to the entire work environment.
• Knowledgeable, having a quest to learn, be well-informed about the area, services, events, pricing, and promotional offerings.
• High level of professionalism, able to follow instructions with follow-up, respect, and integrity.
• Understand oral and written communications, follow detailed directions, and provide clear instructions/directions.
• Basic skills such as attention to detail skills, reasoning skills and multi-tasking and prioritization skills.

Responsibilities

• Monitor and maintain cleanliness of recreation areas across the resort.
• Be knowledgeable about daily hotel operations, logbooks, and communication channels to be up to date with all changes, new procedures and/or contributions to events.
• Obtain daily briefings about events to effectively deal with all foreseen situations.
• Maintain cleanliness and organization of all public areas and back of the house closets.
• Transport linens and other supplies as requested to and from housekeeping teams.
• Inspect and report the condition of all furniture for tears, rips, and stains.
• Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, and air vents.
• Clean windows and doors.
• Inspect the condition of planters and plants to remove debris and water.
• Remove stains, scuff marks from hallways and baseboards.
• Empty trash and recycling containers.
• Use designated chemicals, supplies, and equipment to clean various floor surfaces. Remove debris from elevator tracks.
• Sweep and dust entrance.
• Ensure security of the hotel property.
• Clean and maintain outdoor public areas, remove soiled towels from spa area and replenish with new. Replenish firewood in designated areas.
• Clean and maintain public restroom areas.
• Use proper equipment, wear appropriate personal protective clothing (PPE) and employ the correct lifting procedures, as necessary to avoid injury.
• Exhibit a friendly, helpful, learning, and courteous manner when dealing with guests and fellow employees.

Skills

Verbal Communication

Flexibility

Problem Solving

Customer Service

Area Knowledge

Professionalism

Clear Instructions

Attention to Detail

Multi-tasking

Job description

Trailborn Hotels & Resorts in Jackson, WY seeks a House Attendant to keep public areas clean, safe, and welcoming for guests, while supporting housekeeping and event setups. You will monitor recreation areas, assist with linens, report furniture conditions, and maintain windows, doors, and restrooms.

The role requires a friendly, professional demeanor, flexibility for mornings/evenings and weekends, and the ability to lift and move supplies.