Guest Services Pro - Elevate Front Desk Experience

HHM Hospitality; Washington (District of Columbia); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health Ins

Paid Time Off

401k Company Match

Travel Discounts

Commuter Transit and Parking Benefits

Educational/Professional Development

Referral Bonus Program

Job summary

HHM Hotels in Washington, DC is seeking a Guest Service Agent to greet, register and assist guests according to hotel standards and sustainability guidelines. You will handle payments, reservations, and room assignments while using the property management system.

The role involves resolving guest requests, balancing accounts, and ensuring high levels of guest satisfaction. Flexibility for shifts, holidays, and peak periods is required for success.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and assist with their needs.
• Register guests and assign rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change.
• Transmit and receive messages using PMS.
• Respond to guest requests promptly.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes.
• Perform bookkeeping activities, such as balancing accounts and audits.
• Strive to improve guest satisfaction and overall service quality.
• Assist in breakfast area or luggage handling during peak times.
• Perform other duties as requested by management.

Skills

Customer service

Communication

Education

High School diploma or equivalent

Tools

PMS systems

Job description

HHM Hotels in Washington, DC is seeking a Guest Service Agent to greet, register and assist guests according to hotel standards and sustainability guidelines. You will handle payments, reservations, and room assignments while using the property management system.

The role involves resolving guest requests, balancing accounts, and ensuring high levels of guest satisfaction. Flexibility for shifts, holidays, and peak periods is required for success.