Guest Services Concierge

Sage Hospitality Group; Town of Florida (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Sage Hospitality Group is seeking a Front Desk Agent for The Dune House in New York. You will welcome guests, handle check-in/check-out, and provide accurate information to ensure a smooth stay.

Responsibilities include cash handling, reservations, and offering warm, knowledgeable assistance to create a welcoming atmosphere. The role requires professional, friendly communication and a strong sense of hospitality.

Qualifications

• High school diploma or equivalent.
• Experience handling cash and reservations is ideal.
• Fluent in English, both written and spoken.
• Strong customer service skills and tact in difficult situations.
• Highly organized with attention to detail.

Responsibilities

• Greets guests and completes check-in procedures daily.
• Handles check-out and closes guest accounts.
• Processes cash transactions and maintains accurate records.
• Responds to reservations and inquiries with accurate rates.
• Maintains guest relations with timely, knowledgeable answers.
• Operates PBX and manages wake-up calls.
• Maintains a friendly, courteous demeanor at all times.

Skills

Cash handling

Customer service

English fluency

Attention to detail

Organizational skills

Multitasking

Education

High School diploma or equivalent

Tools

PBX systems

Cash registers

Job description

Sage Hospitality Group is seeking a Front Desk Agent for The Dune House in New York. You will welcome guests, handle check-in/check-out, and provide accurate information to ensure a smooth stay.

Responsibilities include cash handling, reservations, and offering warm, knowledgeable assistance to create a welcoming atmosphere. The role requires professional, friendly communication and a strong sense of hospitality.