Front Desk Supervisor — Guest Experience Lead

Sage Restaurant Group; Town of Florida (NY); On-site; USD 2,273,000 - 3,237,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) with employer match

Health savings accounts

Disability insurance

Tuition Reimbursement

Job summary

Sage Restaurant Group seeks a Front Desk & Guest Services team member for Dune House Hotel and Spa. You will supervise front desk staff, handle reservations, check-ins, check-outs, and ensure guest satisfaction with accurate billing and warm, professional service.

Ideal candidates have 1+ year experience, strong cash handling skills, and the ability to communicate clearly in English. This on-site role offers comprehensive benefits and a supportive team environment.

Qualifications

• High school education or equivalent experience.
• 1+ years of full-time work experience in a related role.
• Understanding of hotel front office procedures.
• Knowledge of cash handling procedures and cash register systems.
• Strong customer service and communication skills.

Responsibilities

• Supervise front desk operations to deliver optimal guest service.
• Train and coach front desk staff to maintain quality operations.
• Resolve guest issues and inquiries promptly to ensure satisfaction.
• Process check-ins/check-outs and settle accounts accurately.

Skills

Front desk procedures

Math aptitude

Cash handling

Cash register systems

Customer service

Policies & procedures

Management skills

Communication

Second language

Computer skills

Education

High school education or equivalent

Job description

Sage Restaurant Group seeks a Front Desk & Guest Services team member for Dune House Hotel and Spa. You will supervise front desk staff, handle reservations, check-ins, check-outs, and ensure guest satisfaction with accurate billing and warm, professional service.

Ideal candidates have 1+ year experience, strong cash handling skills, and the ability to communicate clearly in English. This on-site role offers comprehensive benefits and a supportive team environment.