Guest Services Concierge

Guest Services; Everglades City (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Guest Services, Inc. is seeking a Front Desk Agent to perform desk attendant tasks, including guest check-in/out, reservations, and switchboard operations.

The role emphasizes strong customer service, administrative support, and efficient handling of guest inquiries. The successful candidate will manage room assignments, quote rates, and assist in coordinating with Housekeeping, while maintaining accuracy of charges and payments.

Qualifications

• High School Diploma preferred.
• Minimum age 16 years or older.
• Clerical tasks include typing, filing, and processing cash register charges.
• Computer proficiency required.
• Ability to coordinate multiple priorities and learn new skills.
• Strong interpersonal and communications skills are essential.
• Ability to arrange and coordinate reservations.

Responsibilities

• Provide administrative, reception and program support to management and staff.
• Manage phone activity and provide general knowledge to callers.
• Manage walk-in traffic and sign in customers as needed.
• Greet customers in a welcoming manner and assist with check-in/out.
• Register and assign rooms to guests and provide room rate quotes.
• Coordinate with Housekeeping and verify charges posted to guest folios.
• Collect payments and balance cash and equivalents at shift end.
• Respond to guest inquiries and resolve complaints within scope of authority.

Skills

Typing

Filing

Cash register operation

Office software

Interpersonal skills

Time management

Reservation coordination

Customer service

Problem solving

Education

High School Diploma

Tools

Reservations system

POS system

Job description

Guest Services, Inc. is seeking a Front Desk Agent to perform desk attendant tasks, including guest check-in/out, reservations, and switchboard operations.

The role emphasizes strong customer service, administrative support, and efficient handling of guest inquiries. The successful candidate will manage room assignments, quote rates, and assist in coordinating with Housekeeping, while maintaining accuracy of charges and payments.