Front Desk Agent: Guest Services & Reservations Pro

Guest Services; Kissimmee (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Guest Services is seeking a Front Desk Agent to handle check-ins, check-outs, reservations and switchboard duties with strong customer service. You will greet guests, manage room assignments, provide quotes, and support coordination with housekeeping in a fast-paced hospitality environment.

The role requires a High School Diploma (or equivalent), basic clerical and computer skills, and the ability to multitask while delivering friendly, professional service to diverse guests.

Qualifications

• High School Diploma preferred; minimum age 16.
• Clerical skills including typing, filing, office machine operations and cash register use.
• Computer proficiency and ability to learn new systems.
• Excellent interpersonal and communication skills with diverse guests.
• Ability to arrange and coordinate reservations.

Responsibilities

• Provide administrative, reception and program support to management and staff.
• Manage phone activity and provide general knowledge to callers.
• Manage walk-in traffic and sign in customers as needed.
• Register and assign rooms to guests; quote rates and up-sell when possible.
• Coordinate the Front Desk with Housekeeping; verify charges and credits on guest folios.
• Collect payments; balance cash at the start and end of each shift.
• Respond to guest inquiries and resolve complaints within authority.
• Maintain safety awareness and report issues to management.

Skills

Customer service

Interpersonal skills

Multitasking

Communication skills

Problem solving

Computer proficiency

Education

High School Diploma

Minimum age 16

Tools

Reservations system

POS system

Office equipment

Job description

Guest Services is seeking a Front Desk Agent to handle check-ins, check-outs, reservations and switchboard duties with strong customer service. You will greet guests, manage room assignments, provide quotes, and support coordination with housekeeping in a fast-paced hospitality environment.

The role requires a High School Diploma (or equivalent), basic clerical and computer skills, and the ability to multitask while delivering friendly, professional service to diverse guests.