Guest Services & Communications Specialist

Montage International; Park City (AL); On-site; USD 40,000 - 50,000; Full time

Job summary

Montage International is seeking a Guest Relations Agent at Pendry Park City to provide seamless guest communications, manage requests, and coordinate with multiple hotel departments. You will handle In-Room Dining orders, reservations, and concierge-style support, ensuring a high standard of guest satisfaction.

The role requires experience in luxury hotel operations, strong communication skills, and the ability to manage multiple tasks with precision in a fast-paced environment.

Qualifications

• Previous luxury hotel, Front Office, PBX, Reservations, Concierge, In-Room Dining or guest service experience preferred.
• Strong verbal and written communication skills.
• Ability to remain calm and professional while managing multiple requests simultaneously.

Responsibilities

• Answer calls and provide accurate information about hotel services, hours, and amenities.
• Enter and track guest requests through the service system.
• Dispatch requests to relevant departments and follow up until completion.

Skills

Customer service

PBX

Reservations

Concierge

In-Room Dining

Guest service

Communication skills

Tools

PBX system

PMS

Reservations software

In-Room Dining POS

Guest communications tech

Job description

Montage International is seeking a Guest Relations Agent at Pendry Park City to provide seamless guest communications, manage requests, and coordinate with multiple hotel departments. You will handle In-Room Dining orders, reservations, and concierge-style support, ensuring a high standard of guest satisfaction.

The role requires experience in luxury hotel operations, strong communication skills, and the ability to manage multiple tasks with precision in a fast-paced environment.