Guest Services Clerk — Evenings & Weekends

Tapestry Conshohocken; Akron (OH); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive wages

Health insurance

Life insurance

Disability coverage

401(k) match

Room discounts

Career development

Job summary

Concord Hospitality, operating the Courtyard by Marriott Akron, seeks a Front Desk Clerk for weekends and evenings in a full-time capacity. You will welcome guests, handle check-ins/outs, and address inquiries with a courteous, proactive approach.

The role requires strong communication, multitasking, and a friendly demeanor. Training and career development support are provided, with on-site responsibilities at the Akron location.

Qualifications

• High school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the hotel brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures

Skills

Interpersonal skills

Communication skills

Multitasking

Detail oriented

Flexibility

Education

High school diploma or equivalent

Job description

Concord Hospitality, operating the Courtyard by Marriott Akron, seeks a Front Desk Clerk for weekends and evenings in a full-time capacity. You will welcome guests, handle check-ins/outs, and address inquiries with a courteous, proactive approach.

The role requires strong communication, multitasking, and a friendly demeanor. Training and career development support are provided, with on-site responsibilities at the Akron location.