Courtyard Akron Stow - PM Front Desk Agent

Aimbridge Hospitality LLC; Stow (OH); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality is seeking a Front Desk Agent who excels in customer service and communication skills. This role is vital for ensuring a memorable guest experience by efficiently managing guest interactions and multitasking between various responsibilities. Candidates should hold a high school diploma and prefer experience in hotel environments. A competitive benefits package is available for full-time employees.

Qualifications

• Experience in a hotel or related field preferred.

Responsibilities

• Provide outstanding service to guests and enhance guest satisfaction.
• Effectively convey information and address guest inquiries.
• Manage multiple tasks including reservations and check-ins.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking Ability

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Address 4047 Bridgewater Pkwy, Stow, OH, 44224

Job Description

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
Courtyard by Marriott Akron/Stow will delight you with our beautiful guest rooms, featuring Marriott Plush bedding, ergonomic workspaces, and Smart TVs offering your favorite streaming services. Free wi-fi and parking are available for all guests. The Bistro serves breakfast and dinner daily and features Starbucks coffee. Guests can select from a variety of made-to-order items and enjoy our rotating seasonal menus. The Courtyard Marketplace offers snacks, drinks, and sundries 24 hours a day. The hotel houses an indoor pool and 24-hour fitness center for active-minded guests, as well as laundry facilities. Those planning to host an event or meeting can utilize our on-site venue space, accommodating up to 40 people. On-site catering options are available. The Courtyard by Marriott Akron/Stow is located minutes from Blossom Music Center and other nearby attractions, including Cuyahoga Valley National Park, Hale Farm & Village, Boston Mills/Brandywine Ski Resort, and MGM Northfield Park Casino.

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