Courtyard Akron Stow - PM Front Desk Agent

Aimbridge Hospitality; Stow (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Daily Pay

Medical Coverage

Dental Coverage

Vision Coverage

Disability Insurance

Life Insurance

PTO

EAP

401k

Job summary

Aimbridge Hospitality's Courtyard by Marriott Akron/Stow is seeking a Front Desk Agent for a full-time mid-shift (3 PM–11 PM). You’ll deliver warm welcomes, smooth check-ins, and helpful guest departures while maintaining front-desk accuracy.

Ideal candidates have a high school diploma, familiarity with hotel management software and MS Office, plus a passion for guest service. Join a team that values hospitality excellence and guest memory-building moments.

Qualifications

• High school diploma or equivalent; hotel experience preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Guest Service Superstar: provide warm, top-tier service to guests and ensure a memorable stay.
• Communication Champ: convey messages clearly and confidently to guests and team.
• Quick-Thinking Problem Solver: respond to issues quickly and turn challenges into positives.
• Multitasking Marvel: manage reservations, check-ins/outs, and financial details efficiently.

Skills

Guest service

Communication

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Full Time Position; Mid Shift Schedule 3p to 11p

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Courtyard by Marriott Akron/Stow will delight you with our beautiful guest rooms, featuring Marriott Plush bedding, ergonomic workspaces, and Smart TVs offering your favorite streaming services. Free wi-fi and parking are available for all guests. The Bistro serves breakfast and dinner daily and features Starbucks coffee. Guests can select from a variety of made-to-order items and enjoy our rotating seasonal menus. The Courtyard Marketplace offers snacks, drinks, and sundries 24 hours a day. The hotel houses an indoor pool and 24-hour fitness center for active-minded guests, as well as laundry facilities. Those planning to host an event or meeting can utilize our on-site venue space, accommodating up to 40 people. On-site catering options are available. The Courtyard by Marriott Akron/Stow is located minutes from Blossom Music Center and other nearby attractions, including Cuyahoga Valley National Park, Hale Farm & Village, Boston Mills/Brandywine Ski Resort, and MGM Northfield Park Casino.

Application deadline for Colorado positions: Full Time Position; Mid Shift Schedule 3p to 11p