Guest Services - Box Office Representative - Part Time

Washington Pavilion; Sioux Falls (SD); On-site; USD 17,047 - 24,280; Part time

Benefits offered by this job

Excellent pay $15/hour

Free Washington Pavilion membership

Ticket discounts

Café discounts

Pavilion apparel

Job summary

Washington Pavilion in Sioux Falls, SD is seeking a part-time Guest Services Representative to join our Box Office team. You’ll assist guests by phone, in person, or email, handle ticketing transactions, and ensure prompt customer satisfaction in a fast-paced environment.

The role requires a friendly attitude, ability to learn the POS system, and basic money handling. Benefits include flexible scheduling, and employee perks at the Washington Pavilion.

Qualifications

• Experience in customer service and handling transactions.
• Ability to learn POS system.
• Proficiency with Microsoft Office.
• Ability to handle and reconcile money.

Responsibilities

• Assist customers by phone, in-person or email.
• Assure complete and prompt customer satisfaction.
• Utilize ticketing platform to complete customer transactions following SOPs.
• Receive payment from the public for orders created using POS.
• Handle payments proficiently and balance closing sales report.
• Attend meetings and trainings and stay informed of events.

Skills

Customer service

POS system

Money handling

MS Office

Tools

Ticketing platform

Point-of-sale system

Excel

Outlook

Word

Job description

Guest Services - Box Office Representative - Part Time!

Join Our Guest Services Team – Where Every Day is an Experience!

Looking for a fun and rewarding job in an exciting environment? The Washington Pavilion is hiring Part-Time Guest Services Representatives to help create unforgettable experiences for our guests! If you love engaging with people, handling transactions with ease, and being part of a dynamic team, this is the perfect opportunity for you!

Part-Time
Flexible Schedule – Weekdays & Weekends and some holidays

What You’ll Do :

• Assist customers by phone, in-person or email.
• Assure that complete and prompt customer satisfaction is being achieved.
• Utilize ticketing platform to complete customer transactions while following standard operating procedures.
• Understand basic computer functions and sales practices.
• Receive payment from the public for orders which have been created using the point-of-sale system.
• Handle payments proficiently and balance individual closing sales report.
• Continue to improve performance skills by completing training and taking time to read all procedures thoroughly.
• Stay informed of all events and exhibits happening within the organization.
• Attend Box Office and All Staff meetings and previews of events/exhibits.
• Complete assigned projects, such as outbound phone calls, data entry and cleanup and mailing tickets or informational materials.

What You’ll Bring :

• Customer service attitude and a willingness to learn!
• Ability to learn point-of-sale system.
• Ability to handle and reconcile money.
• Proficiency with Microsoft Office products including Outlook, Word and Excel preferred.

Why You’ll Love It Here:

Excellent Pay – $15.00/hour!
Free Washington Pavilion Membership + discounts on tickets, shows, and concerts
Discounts at WP Café + exclusive Pavilion apparel
A fun, creative, and engaging work environment

If you’re looking for a fun, fast-paced job in an inspiring place filled with energy, creativity, and amazing perks.

Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at

Phone: [phone]

Email: [e-mail]

Equal Opportunity Employer, including disabled and veterans.

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