Museums Lead: Guest Experience & Team Coach

Washington Pavilion; Sioux Falls (SD); Hybrid; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Company-paid Life Insurance

401K Retirement Plan with a 6% Company Match

Generous Paid Time Off

Free Washington Pavilion Membership

Job summary

A community arts organization is seeking a full-time Museums Lead in Sioux Falls, South Dakota. The role includes implementing staff schedules, overseeing volunteer teams, and ensuring a positive guest experience. Candidates should have a high school diploma and preferably experience in guest service or museum settings. Benefits include medical insurance, a retirement plan with company match, generous paid time off, and a free membership to the Pavilion.

Qualifications

• Experience in a guest service, non-profit, education, or museum setting preferred.
• Energetic, team-oriented, and self-motivated with a commitment to guest experience.
• Strong written and verbal communication skills.

Responsibilities

• Implement daily staff and volunteer schedules for various activities.
• Proactively explain science concepts to guests in an engaging manner.
• Oversee Interactor and Volunteers teams, providing coaching.
• Monitor exhibits and inform personnel about any issues.
• Provide information to guests about exhibits and schedules.
• Assist guests to maintain safety and order.

Skills

Guest service experience

Communication skills

Team-oriented

Engagement skills

Education

High School Diploma or GED

Job description

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Fun Opportunity at the Washington Pavilion!

Museums Lead - Full Time position!

$16.00/hour + Great Benefits & Free Membership!!

Are you passionate about people and the customer experience? Come work at an organization where every day is a new opportunity to make people smile and bolster collaboration, creativity, diversity and community.

This full time position must be able to work a flexible schedule including days, evenings, weekends and holidays.

What you will do!

• Implement daily staff and volunteer schedules to include start-up/shut-down routines, coverage of CineDome & Planetarium films, daily demonstrations, and other live programming, group visits, special programming and behind-the-scenes tasks and projects.
• Understand basic science concepts of each exhibit, film and education program and proactively explain them to guests in an engaging, age-appropriate way.
• Oversee Interactor and Volunteers teams, providing on the job coaching to maintain positive guest experience.
• Monitor the condition and operation of the exhibits, CineDome & Planetarium, Concessions and inform appropriate personnel to correct any issues.
• Maintain familiarity with exhibits, films, programs and amenities of the Pavilion and provide information to guests, including schedules, directions, program descriptions, etc.
• Monitor and assist guests to maintain safety and order, assisting people who need help, helping to locate lost children or property, etc.
• Support interactors with customer services interactions

What you will need!

• High School Diploma or GED
• Experience in guest service, non-profit, education and/or museum setting preferred.
• Energetic, team-oriented, commitment to extraordinary guest experience and self-motivated.
• Demonstrate strong written and verbal communication skills.
• Ability to present in an engaging, participatory manner.

What We Offer

We provide adynamic and engaging workplacewithcompetitive compensationand anoutstanding benefits package, including:

• Medical, Dental, and Vision Insurance
• Company-paid Life Insurance, Short-Term Disability, and Long-Term Disability
• 401K Retirement Plan with a 6% Company Match
• Generous Paid Time Off (including personal, sick, and holidays)
• Free Washington Pavilion Membership + Exclusive Employee Perks, including ticket and event discounts, on-site café discounts, and staff appreciation events.

If this is a great fit for you to work in an amazing facility filled with creativity, education, energy and excitement, please Apply Today!

Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at
Phone: [phone]
Email: [e-mail]

Equal Opportunity Employer, including disabled and veterans.

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