Guest Services - Box Office Representative - Part Time!

Washington Pavilion; Sioux Falls (SD); On-site; USD 18,000 - 23,000; Part time

Benefits offered by this job

Excellent pay $15.00/hour

Free Washington Pavilion Membership

Discounts on tickets

Café discounts

Pavilion apparel

Engaging environment

Job summary

Washington Pavilion in Sioux Falls is seeking part-time Guest Services Representatives to join the Box Office team. You will assist customers by phone, in-person or email, handle transactions, and ensure prompt satisfaction while using the ticketing platform.

Ideal candidates bring a customer-service attitude, ability to learn the POS system, and basic money handling. The role includes training and attending staff meetings, with an enjoyable, energetic work environment and employee perks such as

Qualifications

• Customer service attitude and willingness to learn.
• Ability to learn point-of-sale system.
• Ability to handle and reconcile money.
• Proficiency with Microsoft Office products including Outlook, Word and Excel preferred.

Responsibilities

• Assist customers by phone, in-person or email.
• Assure complete and prompt customer satisfaction.
• Utilize ticketing platform to complete customer transactions following SOP.
• Understand basic computer functions and sales practices.
• Receive payment from the public for orders created via POS.
• Balance individual closing sales report.
• Attend Box Office and All Staff meetings and previews of events/exhibits.
• Complete assigned projects such as outbound calls, data entry and mailing tickets.

Skills

Customer service

POS system

Money handling

MS Office

Tools

Microsoft Office

Job description

Guest Services - Box Office Representative - Part Time!

Join Our Guest Services Team – Where Every Day is an Experience!

Looking for a fun and rewarding job in an exciting environment? The Washington Pavilion is hiring Part-Time Guest Services Representatives to help create unforgettable experiences for our guests! If you love engaging with people, handling transactions with ease, and being part of a dynamic team, this is the perfect opportunity for you!

Part-Time
Flexible Schedule – Weekdays & Weekends and some holidays

• Assist customers by phone, in-person or email.
• Assure that complete and prompt customer satisfaction is being achieved.
• Utilize ticketing platform to complete customer transactions while following standard operating procedures.
• Understand basic computer functions and sales practices.
• Receive payment from the public for orders which have been created using the point-of-sale system.
• Handle payments proficiently and balance individual closing sales report.
• Continue to improve performance skills by completing training and taking time to read all procedures thoroughly.
• Stay informed of all events and exhibits happening within the organization.
• Attend Box Office and All Staff meetings and previews of events/exhibits.
• Complete assigned projects, such as outbound phone calls, data entry and cleanup and mailing tickets or informational materials.

What You’ll Bring :

• Customer service attitude and a willingness to learn!
• Ability to learn point-of-sale system.
• Ability to handle and reconcile money.
• Proficiency with Microsoft Office products including Outlook, Word and Excel preferred.

Why You’ll Love It Here:

• Excellent Pay – $15.00/hour!
• Free Washington Pavilion Membership + discounts on tickets, shows, and concerts
• Discounts at WP Café + exclusive Pavilion apparel
• A fun, creative, and engaging work environment

If you’re looking for a fun, fast-paced job in an inspiring place filled with energy, creativity, and amazing perks.

Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at Phone: [phone] Email: [e-mail]

Equal Opportunity Employer, including disabled and veterans.

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