Guest Services Bell Attendant – Welcome & Wow Guests

Pyramid Global Hospitality; Charlottesville (VA); On-site; USD 26,000 - 38,000; Full time

Job summary

Pyramid Global Hospitality is opening the Virginia Guesthouse, a 214-room hotel on the Grounds of the University of Virginia, beginning April 2026. We seek a welcoming Bell Attendant to greet guests, assist with luggage, and guide them to rooms while sharing hotel amenities and local tips.

The role emphasizes engaging guest interactions, teamwork, and a proactive, guest-first approach in a fast-paced environment. Join a world-class property focused on service excellence and guest satisfaction.

Qualifications

• At least one year in a customer service role with high guest interaction.
• Hospitality industry experience is a plus.
• Ability to solve problems when they arise.
• Ability to work in a team environment is a must.
• Pleasant and helpful personality.
• Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Excellent verbal communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Responsibilities

• Provide exceptional customer service by being engaging and taking sincere interest.
• Interacts with all guests. The bell person/ guest services attendant will welcome each guest to our hotel.
• If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel.
• You will be escorting and orienting the guest to the front desk for check-in.
• Upon check-in, you will escort the guests and their luggage to their room, explaining our amenities and fun facts they should know about our hotel.
• You will be working together with other attendants to ensure each guest has a personalized experience and will “dive" to open the door for all guests.
• Assist lobby attendant in keeping entrance area clean and organized.
• “Be the difference” with all guest and employees and do more than just “the norm"

Skills

Customer service

Guest interaction

Teamwork

Verbal communication

Professional demeanor

Job description

Pyramid Global Hospitality is opening the Virginia Guesthouse, a 214-room hotel on the Grounds of the University of Virginia, beginning April 2026. We seek a welcoming Bell Attendant to greet guests, assist with luggage, and guide them to rooms while sharing hotel amenities and local tips.

The role emphasizes engaging guest interactions, teamwork, and a proactive, guest-first approach in a fast-paced environment. Join a world-class property focused on service excellence and guest satisfaction.