Guest Services Leader: Front Desk & Guest Experience

BENCHMARK; Charlottesville (VA); On-site; USD 60,000 - 65,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Guest Services Manager for the Virginia Guesthouse, a 214-room property opening April 2026 on the Grounds of the University of Virginia. You will lead Front Office operations and mentor front desk agents and concierge, delivering warm, consistent service to guests from around the world.

The role requires 3–5 years in Front Office leadership, a college degree preferred, strong computer skills and experience with PMS systems, and the ability to work a

Qualifications

• 3–5 years leading a Front Office team in a service-focused hotel or resort.
• Strong communication skills and a guest-first attitude.
• Experience with PMS systems and hotel software.
• College degree preferred.

Responsibilities

• Oversee Front Office operations and mentor Front Desk Agents and Concierge.
• Ensure training materials are in place and coaching programs run.
• Manage room inventory, rate and forecast occupancy to maximize ADR.
• Handle guest interactions professionally and recover WOW experiences.

Skills

Front Office Lead

Customer Service

Communication

PMS Systems

Flexible Schedule

Education

College degree

Job description

Pyramid Global Hospitality is seeking a Guest Services Manager for the Virginia Guesthouse, a 214-room property opening April 2026 on the Grounds of the University of Virginia. You will lead Front Office operations and mentor front desk agents and concierge, delivering warm, consistent service to guests from around the world.

The role requires 3–5 years in Front Office leadership, a college degree preferred, strong computer skills and experience with PMS systems, and the ability to work a