Guest Services Bell Attendant

Pinehurst, LLC.; Pinehurst (NC); On-site; USD 26,000 - 38,000; Full time

Job summary

Pinehurst, LLC. is seeking a Bell/Valet attendant to warmly greet Members and Guests and manage their luggage, valeting vehicles, and sharing resort information.

You will assist with luggage, deliver items, and ensure a clean, welcoming entrance, contributing to a memorable guest experience. Responsibilities include operating TVs/controls in rooms, delivering ice, and supporting other tasks while maintaining professional interactions and safety standards.

Qualifications

• High School diploma or GED required.
• Minimum of three months related experience.
• Equivalent combination of education and experience.

Responsibilities

• Assist guests with their luggage, golf bags and any other items in their possession.
• Valet vehicles in a safe, efficient, and professional manner.
• Provide a warm welcome and inform guests of resort amenities, general information, and events.
• Deliver ice to any location on property.
• Hold front doors open for guests entering and exiting buildings.
• Pickup and deliver messages and any other materials needed by others.
• Pick up and deliver laundry.
• Demonstrate how to operate TV's, fans and temperature controls, lamps and telephone in guest rooms.
• Ensure the hotel entrance is free of debris such as cigarettes, empty beer cans and other trash.
• Know the location of all fire exits and ice/drink machines in the hotel, villas, Holly and Manor.
• Know location and operating times of all amenities in Hotel and on property.
• Record all activities in logbook.
• Use claim checks for stored luggage.
• Store in-coming luggage either in storage area or in room closets with proper "new luggage" form.
• Assists anyone with any task when possible.
• Keep brass luggage carts clean and shining.
• Ensure interaction with guests is professional at all times.
• Ensure BMWs in Guest Drive program is clean and charged.
• Never accept from an outside vendor or distribute for an outside vendor any passes, discount coupons or other collateral.
• Never accept any form of compensation from an outside vendor in return for recommending or promoting their business.
• This position involves driving a company vehicle and/or company insured vehicle. A valid driver’s license is required, along with successful completion of a pre-employment Motor Vehicle Report (MVR) and annual MVRs, according to company guidelines.
• Follow safe, defensive driving practices at all times, obey all traffic laws, regulations, signals and markings, use a seat belt, and follow Company policies and procedures, including the Substance Abuse Policy.
• Never drive while under the influence of drugs, alcohol or medications that may impair your ability to operate a vehicle safely, report any accidents immediately and cooperate fully with insurance claims investigations.

Education

High School diploma or GED

Job description

Pinehurst, LLC. is seeking a Bell/Valet attendant to warmly greet Members and Guests and manage their luggage, valeting vehicles, and sharing resort information.

You will assist with luggage, deliver items, and ensure a clean, welcoming entrance, contributing to a memorable guest experience. Responsibilities include operating TVs/controls in rooms, delivering ice, and supporting other tasks while maintaining professional interactions and safety standards.