Guest Services Bell Attendant

Highgate; New York (NY); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability insurance

Long-term disability insurance

401(k) Retirement Plan with employer

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program (EAP)

Educational opportunities / Tuition

Paid jury duty leave

Personal leave

Medical leave

Military leave

Job summary

Highgate Hotels in New York City seeks a Bellperson to assist guests with luggage and provide courteous service during their stay in Midtown West. You will help guests as they arrive and depart, escort them to rooms, and explain hotel services and amenities.

The role requires strong communication, physical stamina, and a guest-first mindset. This position is part of a dynamic hospitality team offering comprehensive benefits and growth opportunities.

Qualifications

• High School diploma or equivalent required; hotel experience preferred.
• Valid driver's license required (where applicable).
• Ability to lift up to 100 pounds and stand for full shifts.

Responsibilities

• Load and unload luggage carts.
• Organize and deliver luggage for tour groups.
• Escort guests to rooms and familiarize them with hotel services.
• Inspect guest’s room to ensure it is in order and that supplies are adequate.
• Explain features of the room including operation of electronic devices and entertainment.
• Check/store luggage for arrivals and departures with luggage tags.
• Store, track, and deliver packages as needed.
• Deliver messages to meeting rooms.
• Deliver flowers, laundry, packages and other amenities to guestrooms.
• Assist with room changes.
• Maintain current listing of local and area attractions, special events and activities.
• Maintain list of local transportation guides, churches, sports arenas, etc.
• Assist Houseperson with guest requests.
• Ensure lobby reader board is correct.
• Provide information, maps and directions as required.
• Where applicable answer console to assist front desk agents.
• Show guestrooms and suites as needed and emphasize the hotel’s amenities.
• Perform other duties as requested by management.

Skills

Driver's license

Stand long shifts

Verbal and written communication

Confidentiality

Listening and problem-solving

Education

High School diploma or equivalent

Job description

Highgate Hotels in New York City seeks a Bellperson to assist guests with luggage and provide courteous service during their stay in Midtown West. You will help guests as they arrive and depart, escort them to rooms, and explain hotel services and amenities.

The role requires strong communication, physical stamina, and a guest-first mindset. This position is part of a dynamic hospitality team offering comprehensive benefits and growth opportunities.