Guest Services Bell Attendant

Boyd Gaming; Las Vegas (NV); On-site; USD 32,000 - 45,000; Full time

Job summary

Boyd Gaming is seeking a Bellperson to provide friendly guest service at the front desk area, assist with luggage handling, and coordinate with tour escorts and front desk staff. The role emphasizes professional appearance, clear communication, and efficient task execution in a casino hotel environment.

Responsibilities include luggage transport, reservation support, and maintaining orderly luggage areas, with potential for advancement and tips as part of compensation.

Qualifications

• High school diploma or GED required.
• Previous hotel/casino bellman experience preferred.
• Must be able to stand/walk for ~90% of shift.
• Professional, impeccable appearance and excellent communication in English.
• Able to navigate a bell cart and lift up to 75 pounds.
• Must complete tasks with urgency/efficiency.
• Auditory/visual range to monitor immediate environment.
• Maintain highest grooming standards.

Responsibilities

• Greet guests upon arrival at the front desk area.
• Communicate with guests, staff, and tour Escorts about operations.
• Prepare room lists for arriving and departing groups.
• Retrieve and operate the bell cart.
• Escort guests and transport luggage to/from rooms.
• Resolve customer complaints or disputes as needed.
• Make airline, show, and tour reservations for guests.
• Arrange guest car rentals and deliveries.
• Maintain cleanliness and order in the bell stand and luggage area.
• Coordinate with Security to report suspicious/unclaimed luggage.
• Perform other duties as assigned by management.

Skills

Fluent in English

Excellent communication

Professional appearance

Education

High school diploma or GED

Job description

Boyd Gaming is seeking a Bellperson to provide friendly guest service at the front desk area, assist with luggage handling, and coordinate with tour escorts and front desk staff. The role emphasizes professional appearance, clear communication, and efficient task execution in a casino hotel environment.

Responsibilities include luggage transport, reservation support, and maintaining orderly luggage areas, with potential for advancement and tips as part of compensation.