Guest Experience Bell Attendant - On Call

California Hotel & Casino; Las Vegas (NV); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Boyd Gaming Corporation is seeking a bellperson to provide friendly guest service, assist with luggage, and coordinate group luggage handling. You will support front desk communication and help resolve guest concerns to ensure a smooth experience.

The role requires standing most of the shift, maintaining a professional appearance, and fluency in English, with the ability to lift up to 75 pounds.

Qualifications

• High school diploma or GED required.
• Previous hotel/casino bellman experience preferred.
• Standing and walking for approximately 90% of shift.
• Professional appearance with excellent communication skills; fluent in English.
• Ability to lift up to 75 pounds.
• Ability to execute tasks with urgency and efficiency.
• Auditory and visual range to monitor surroundings.
• Maintain highest grooming standards.

Responsibilities

• Greet guests upon arrival at the front desk area.
• Communicate with guests, staff, and Tour Escorts regarding operations.
• Prepare room lists for arriving and departing groups.
• Retrieve and operate bell cart.
• Escort guests and transport luggage to and from rooms.
• Resolve customer complaints or disputes as necessary.
• Make airline, show and tour reservations for guests.
• Arrange guest car rentals and delivery.
• Maintain cleanliness and order in bell stand and luggage area.
• Work with Security to report suspicious or unclaimed luggage.
• Perform other duties as assigned by management.

Skills

Excellent communication

Professional appearance

Urgency & efficiency

Customer service

Education

High school diploma or GED

Job description

Boyd Gaming Corporation is seeking a bellperson to provide friendly guest service, assist with luggage, and coordinate group luggage handling. You will support front desk communication and help resolve guest concerns to ensure a smooth experience.

The role requires standing most of the shift, maintaining a professional appearance, and fluency in English, with the ability to lift up to 75 pounds.