Bell Attendant

Delta Downs Racetrack Casino & Hotel; Vinton (LA); On-site; USD 17,000 - 25,000; Full time

Job summary

Boyd Gaming Corporation is seeking a courteous bellperson to assist guests with luggage, greet arrivals, and coordinate luggage handling for tour groups. You will support front desk operations and communicate guest concerns to staff promptly.

The role requires standing for most of the shift, fluency in English, and the ability to lift up to 75 pounds. Prior hotel/casino bellman experience is preferred, with a professional appearance and strong guest service mindset.

Qualifications

• High school diploma or GED required.
• Previous hotel/casino bellman experience preferred.
• Must be able to stand/walk ~90% of shift.
• Present a professional, impeccable appearance with excellent communication.
• Fluency in English required.
• Must lift up to 75 pounds and navigate bell carts.
• Ability to work with urgency and efficiency.
• Certifications/licenses per gaming regulations may be required.

Responsibilities

• Greet guests upon arrival at the front desk area and assist with luggage.
• Coordinate tour group luggage handling and escort guests to rooms.
• Prepare room lists for arriving and departing groups.
• Retrieve and operate bell cart; transport luggage to and from rooms.
• Escort guests and assist with car rentals, airline, show, and tour reservations.
• Resolve guest concerns or disputes and communicate with staff accordingly.
• Maintain cleanliness/order in bell stand and luggage area; report security concerns.

Skills

Communication

Professional appearance

Guest service

Education

High school diploma or GED

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Provide friendly and informative guest service while assisting with guest luggage and coordinating tour group luggage handling. Support the front desk staff with communication on concerns regarding customer issues.

• Greet guests appropriately upon arrival to the front desk area.
• Communicate with guests, staff, and Tour Escorts regarding operations.
• Prepare room lists for arriving and departing groups.
• Retrieve and operate bell cart.
• Escort guests and carry or transport luggage to and from the rooms.
• Resolve customer complaints or disputes as necessary.
• Make airline, show and tour reservations for guests.
• Arrange for guest car rentals and delivery.
• Maintain cleanliness and order in bell stand and luggage area.
• Work with Security to report suspicious or dangerous/unclaimed luggage.
• Other duties as assigned by management

Qualifications

• Must have a high school diploma or GED.
• Previous Hotel/Casino experience as a bellman is preferred.
• Able to stand and walk for extended periods of time, approximately 90% of shift.
• Present a professional and impeccable appearance with excellent communication skills.
• Fluent in English.
• Able to navigate a bell cart with luggage and lift up to 75 pounds.
• Must be able to execute tasks with a high degree of urgency or efficiency.
• Auditory and visual range must include immediate environment.
• Must maintain the highest grooming standards.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.