Guest Services Bell Attendant

SP Plus Corporation; Jacksonville (FL); On-site; USD 21,000 - 32,000; Full time

Job summary

SP+ in Jacksonville is seeking a guest services associate to provide exceptional service to hotel guests, escorting arriving and departing guests and assisting with luggage.

You will maintain a high level of courtesy, respond to inquiries, and ensure timely communication with management. A valid driver’s license is required only if driving company vehicles. This role emphasizes punctuality, professional appearance, and teamwork with supervisors and hotel staff.

Qualifications

• Education and experience minimum: less than high school or up to one month of related training or equivalent mix.
• Requires ability to read simple instructions and write basic notes.

Responsibilities

• Read and match luggage tags, write claim tickets and detach portion to give to guest
• Escort customers to accommodations, visually inspect room and acquaint guests with their rooms and their room features
• Organize and store luggage as necessary in a designated area
• Respond to guest inquiries and requests accurately and in a timely, friendly and efficient manner as it relates to all the hotel services and the local area around the hotel
• Ensure management/leadership is made aware of any relevant feedback from guests and/or other department
• Be on time for every scheduled work day
• Maintain a neat and clean appearance and arrive and remain in complete uniform before and during scheduled shifts
• Assist Supervisors and Managers with additional duties, as assigned

Skills

Exceptional customer service

Effective communication

Read instructions

Write simple correspondence

Professional demeanor

Punctual and reliable

Education

Less than high school education or up to one month related experience

Tools

Clock (military time)

Job description

SP+ in Jacksonville is seeking a guest services associate to provide exceptional service to hotel guests, escorting arriving and departing guests and assisting with luggage.

You will maintain a high level of courtesy, respond to inquiries, and ensure timely communication with management. A valid driver’s license is required only if driving company vehicles. This role emphasizes punctuality, professional appearance, and teamwork with supervisors and hotel staff.