Guest Concierge & Luggage Attendant

Metropolis Technologies; Jacksonville (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

SP+, a Metropolis company, is seeking a front desk/guest services associate at our Jacksonville location. You will escort arriving and departing hotel guests, assist with luggage, and ensure a courteous, seamless experience aligned with our checkout-free philosophy.

Ideal candidates bring strong guest service, reliability, and the ability to lift up to 75 pounds, with willingness to work varying shifts including weekends.

Qualifications

• Education/experience as described: less than high school or up to 1 month related experience.
• Availability to work 2nd/3rd shift and weekends may be required.
• Valid driver's license if driving a company vehicle or for company business.
• Ability to read simple instructions and communicate with guests.

Responsibilities

• Read and match luggage tags, write claim tickets and detach portion to give to guest
• Escort customers to accommodations, visually inspect room and acquaint guests with their rooms and their room features
• Organize and store luggage as necessary in a designated area
• Respond to guest inquiries and requests accurately and in a timely, friendly and efficient manner as it relates to all the hotel services and the local area around the hotel
• Ensure management/leadership is made aware of any relevant feedback from guests and/or other department
• Be on time for every scheduled work day
• Maintain a neat and clean appearance and arrive and remain in complete uniform before and during scheduled shifts
• Assist Supervisors and Managers with additional duties, as assigned

Skills

Customer service

Guest interaction

Luggage handling

Appearance & uniform

Education

Less than high school education or up to one month related experience

Job description

SP+, a Metropolis company, is seeking a front desk/guest services associate at our Jacksonville location. You will escort arriving and departing hotel guests, assist with luggage, and ensure a courteous, seamless experience aligned with our checkout-free philosophy.

Ideal candidates bring strong guest service, reliability, and the ability to lift up to 75 pounds, with willingness to work varying shifts including weekends.