Guest Services Bell Attendant

The Whitney Hotel Boston; Boston (MA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive wages

Health insurance

Paid time off

401k match

Daily pay

Life insurance

Telus Health access

Travel discounts

Transit benefits

Wellness program

Education development

Referral bonus

Job summary

The Whitney Hotel Boston is seeking a Bell Person to warmly greet guests at the lobby, assist with luggage and provide general guest services. You will help transport luggage, escort guests to rooms, and share information about hotel services and local attractions.

The role supports smooth front desk operations in a bustling Boston property. Candidates should have prior customer experience or training; a high school diploma is preferred.

Qualifications

• Previous customer experience required or equivalent training.
• High School diploma preferred.

Responsibilities

• Load and unload luggage carts.
• Tag and store luggage.
• Escort guest to hotel rooms.
• Provide an overview of guest room, hotel services and amenities.
• Make deliveries to guest rooms.
• Assist guest with room changes.
• Stock pantry when necessary.
• Maintain list/brochures of local attractions, transportation guides, churches, sports arenas, etc.
• Perform house attendant functions when staff shortages occur.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices related to HHM's EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Customer experience

Luggage handling

Guest service

Safety awareness

Education

High School diploma

Job description

The Whitney Hotel Boston is seeking a Bell Person to warmly greet guests at the lobby, assist with luggage and provide general guest services. You will help transport luggage, escort guests to rooms, and share information about hotel services and local attractions.

The role supports smooth front desk operations in a bustling Boston property. Candidates should have prior customer experience or training; a high school diploma is preferred.