Guest Services Attendant: Evening & Weekend Tickets/Tours

Missouri Botanical Garden; St. Louis (MO); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

On-Demand Pay

Garden membership

Competitive compensation

PTO

Retirement Plan

Job summary

Missouri Botanical Garden is seeking a Part-time Guest Services Associate to welcome visitors, admit guests, and direct them to Garden sites and events. You will handle ticket sales, process cash and credit card transactions, and provide information in person or by phone to ensure a positive visitor experience.

Responsibilities include taking tickets, issuing or transferring balances to MBG gift cards, responding to inquiries, assisting with tram tours, and promoting the Garden’s mission.

Qualifications

• Must possess and maintain a valid driver's license.
• Must pass a background screening and motor vehicle report (MVR).
• Experience working with the public is beneficial.
• Ability to communicate with the public by phone and in-person.
• Ability to multitask in a fast-paced environment.
• Ability to lift 30-60 pounds.
• Ability and willingness to work in varying temperatures and all-weather conditions indoors and outdoors.
• Must be available days, evenings, weekends, and holidays.

Responsibilities

• Process ticket purchases using a POS system or web orders.
• Issue, void, or transfer balances to MBG gift cards.
• Provide Garden information to all visitors.
• Respond to inquiries via phone and email.
• Drive and narrate tram tours as needed.
• Authorize refunds and exchanges.
• Troubleshoot online, onsite, and telephone ticketing issues.

Skills

Customer service

Communication skills

Public interaction

Cash handling

Multitasking

Physical stamina

Job description

Missouri Botanical Garden is seeking a Part-time Guest Services Associate to welcome visitors, admit guests, and direct them to Garden sites and events. You will handle ticket sales, process cash and credit card transactions, and provide information in person or by phone to ensure a positive visitor experience.

Responsibilities include taking tickets, issuing or transferring balances to MBG gift cards, responding to inquiries, assisting with tram tours, and promoting the Garden’s mission.