Guest Services Associate - Weekend Desk & Patient Concierge

Life Care Centers of America; Richland (WA); On-site; USD 21,000 - 26,000; Full time

Job summary

Life Care Centers of America in Richland, WA is seeking a Weekend Receptionist to greet visitors, answer phones, and provide clerical support in a post-acute care setting. You will manage phone systems, assist patients, and uphold the facility’s standards and compliance requirements.

The role requires a high school diploma or equivalent, basic secretarial training or clerical experience, and proficiency with Word, Excel, and email. Professionalism, confidentiality, and teamwork are essential.

Qualifications

• High school diploma or equivalent required.
• Secretarial program or 6 months clerical experience preferred.
• Proficiency with Word, Excel, and email required.

Responsibilities

• Serve as the first point of contact for guests and visitors in person and by phone.
• Operate the facility phone and paging system effectively.
• Provide excellent customer service with a positive attitude toward patients.
• Assist in patient evacuation when required.
• Maintain attendance, punctuality, and reliability.
• Work with an interdisciplinary team and follow safety procedures.

Skills

Independent decision making

Knowledge of facility regulations

Confidentiality

Team communication

Education

High school diploma or equivalent

Secretarial program or 6 months clerical experience

Tools

Microsoft Word

Microsoft Excel

Email

Job description

Life Care Centers of America in Richland, WA is seeking a Weekend Receptionist to greet visitors, answer phones, and provide clerical support in a post-acute care setting. You will manage phone systems, assist patients, and uphold the facility’s standards and compliance requirements.

The role requires a high school diploma or equivalent, basic secretarial training or clerical experience, and proficiency with Word, Excel, and email. Professionalism, confidentiality, and teamwork are essential.