Guest Services Associate, Ventura, Ca

AdvisaCare; Ventura (CA); On-site; USD 34,560 - 42,240; Full time

Benefits offered by this job

Comprehensive benefits and support for employees

Job summary

AdvisaCare is seeking a Guest Service Associate in Ventura, CA. This full-time position requires effective communication, caregiver experience, and the ability to multitask. Responsibilities include ensuring facility safety, assisting guests, and maintaining documentation. The role offers a competitive hourly rate and comprehensive benefits.

The ideal candidate will possess a high school diploma, valid CA driver’s license, and current CPR certification. Join our team to make a difference in guests' lives.

Qualifications

• Minimum 2 years caregiver experience in a healthcare or recuperative care environment.
• Current CPR and First Aid certification.
• Valid CA driver’s license.

Responsibilities

• Ensure safety and security of the facility through inspections and checks.
• Perform guest intake responsibilities and assist with appointments.
• Maintain accurate record keeping and respond to guest concerns.

Skills

Effective communication

Ability to multitask

Caregiver experience

Knowledge of Microsoft Office

Education

High School Diploma or equivalent

Job description

Position Overview

Position Title: Guest Service Associate

Reports To: Operations Manager

Location: Ventura, CA

Classification: Non‑Exempt (Full‑Time)

Hourly Rate: $18.50

Work Shift: Saturday – Wednesday, 3:00 PM – 11:30 PM (Swing Shift)

Responsibilities and Initiatives

• Ensure safety and security of the recuperative care facility, conducting daily facility and equipment inspections and constant room checks.
• Perform guest intake responsibilities: greet guests, provide a detailed orientation of program guidelines, develop rapport, and gather feedback.
• Create, lead, and/or implement engagement activities with guests, build rapport through constant engagement, and attend to requests.
• Assist nursing, social services, and external partners with guest appointments on‑site or check‑ins.
• Assist management in accurately maintaining bed availability and documentation.
• Assist lead staff or program management with supplies inventory check/log.
• Maintain accurate record keeping, including daily shift notes, incident reports, emergency action plan drills, etc. when applicable.
• Respond to and provide positive intervention encounters for guest concerns.
• Attend all meetings and training aligned with the role, such as shift hand‑off, BLS, Crisis Prevention, Harm Reduction, Trauma‑Informed Care, DEI, etc.
• Perform laundry, clothing requests, mealtime duties, and in the absence of the environmental site associate perform housekeeping services (if applicable).
• Be flexible to adapt to schedule changes and/or work additional shifts to meet facility needs, notwithstanding labor laws.
• Model and project a positive professional image and adhere to the organization dress code.
• Perform additional assignments to meet facility needs, notwithstanding primary responsibilities.
• Always follow NHF policies and procedures.

Requirements

• High School Diploma or equivalent required.
• Minimum 2 years caregiver experience in a Healthcare or Recuperative Care environment (preferred).
• Ability to perform and prioritize multiple tasks effectively and efficiently.
• Must be able to work a schedule with five (5) eight (8) hour shifts.
• Valid CA driver’s license.
• Current CPR and First Aid certification.
• Excellent oral and written communication skills.
• Ability to communicate effectively with all levels of staff, guests, and visitors.
• Working knowledge of Microsoft Office Suite.

Physical Requirements

The duties require frequent standing and walking, bending/stooping, squatting, reaching above the shoulders, twisting, turning, kneeling, and pushing/pulling. The employee may need to lift, pull, push, or move up to fifty pounds. Conversational speech is required for effective communication. Noise level is high in some client care areas.

Benefits

National Health Foundation offers comprehensive benefits and support for employees (details available upon request).