Guest Services Associate (SWING SHIFT), Ventura, Ca

AdvisaCare; Ventura (CA); On-site; USD 18,500 - 20,500; Full time

Job summary

AdvisaCare is looking for a Guest Service Associate in Ventura, CA. This full-time role includes ensuring safety and security, guest intake responsibilities, and assisting with inventory management. Candidates must have a high school diploma and ideally two years of caregiver experience.

The position requires strong communication skills and the ability to work flexible shifts. CPR certification and a valid California driver’s license are also necessary. The role is physically demanding, requiring frequent lifting and mobility.

Qualifications

• Minimum 2 years of caregiver experience in a healthcare or recuperative care environment (preferred).
• Must be able to work a schedule with five (5) eight (8) hour shifts.
• Frequent standing and walking; able to lift up to 50 pounds.

Responsibilities

• Ensure safety and security of the recuperative care facility; conduct daily inspections.
• Perform guest intake responsibilities and build rapport with guests.
• Assist management in maintaining bed availability and documentation.

Skills

Excellent oral and written communication skills

Ability to perform and prioritize multiple tasks

Working knowledge of Microsoft Office Suite

Education

High School Diploma or equivalent

Tools

CPR and First Aid Certification

California driver's license

Job description

Position Title: Guest Service Associate

Reports To: Operations Manager

Location: Ventura, CA

Classification: Non-Exempt (Full-Time)

Hourly Rate: $18.50

Work Shifts Available:

• Monday - Friday (11:00 PM - 7:30 AM)
• Saturday - Wednesday (11:00 PM - 7:30 AM)

Responsibilities

• Ensure safety and security of the recuperative care facility; conduct daily facility and equipment inspections; perform constant room checks throughout the day.
• Perform guest intake responsibilities, greeting guests and providing a detailed orientation of program guidelines; develop rapport and gather feedback.
• Create, lead, and/or implement engagement activities with guests; build rapport and trust through constant engagement and checking in; attend to guests’ requests.
• Assist nursing, social services, and external partners with guest appointments on‑site or check‑ins.
• Assist management in accurately maintaining bed availability and documentation.
• Assist lead staff or program management with supplies inventory checks and logs.
• Maintain accurate record‑keeping, including daily shift notes, incident reports, Emergency Action Plan drills, etc.
• Respond to and provide positive intervention encounters for guest concerns.
• Attend all meetings and training relevant to the role, including shift hand‑offs and trainings such as BLS, Crisis Prevention, Harm Reduction, Trauma‑Informed Care, DEI, etc.
• Perform laundry, clothing requests, and mealtime duties; in the absence of an environmental site associate, perform housekeeping services if applicable.
• Be flexible to adapt to schedule changes and/or work additional shifts to meet facility needs, in accordance with labor laws.
• Model and project a positive professional image and adhere to the organization dress code.
• Perform additional assignments as needed to meet the facility’s needs, outside of primary responsibilities.
• Always follow NHF policies and procedures.

Requirements

• High School Diploma or equivalent.
• Minimum 2 years of caregiver experience in a healthcare or recuperative care environment (preferred).
• Ability to perform and prioritize multiple tasks effectively and efficiently.
• Must be able to work a schedule with five (5) eight (8) hour shifts.
• Valid California driver’s license.
• Current CPR and First Aid certification.
• Excellent oral and written communication skills.
• Ability to communicate effectively with all levels of staff, guests, and visitors.
• Working knowledge of Microsoft Office Suite.

Physical Requirements

Frequent standing and walking; frequently bend/stoop, squat, reach above shoulders, twist, and turn, kneel, and push/pull. Frequently required to lift/pull/push/move up to 50 pounds. Must use conversational speech for effective verbal communication. Noise level is high in some client care areas.