Guest Services Associate Lead (Overnight), Ventura, CA

AdvisaCare; Ventura (CA); On-site; USD 26,174 - 30,307; Full time

Benefits offered by this job

Health and Safety Training

Flexible Scheduling

Team Development Training

Job summary

AdvisaCare in Ventura, CA is looking for a Guest Service Associate (Lead) to oversee the Guest Service team and enhance overall guest experience. This role involves providing support, conducting team meetings, scheduling staff, and ensuring safety protocols are followed.

The ideal candidate should possess at least 2 years of caregiver experience, excellent communication skills, and flexibility in working hours. Opportunities for ongoing training and development are available.

Qualifications

• Minimum 2 years caregiver experience in Healthcare or Recuperative Care environment (preferred).
• Excellent communication skills both oral and written.
• Flexible schedule to fill in vacant shifts is necessary.

Responsibilities

• Oversee day-to-day functions of the Guest Service team members.
• Collaborate with Operations Manager on scheduling staff.
• Ensure safety and security of the facility.

Skills

Communication skills

Time management

Organizational skills

Bilingual in Spanish

Intermediate computer proficiency

Education

2 years caregiver experience

Tools

Microsoft Office Suite

Job description

Overview

Position title: Guest Service Associate (Lead). Reports to: Operations Manager. Location: Ventura, CA. Classification: Non-Exempt. Hourly rate: $19.00 - $22.00. Work Shift: Saturday - Wednesday, 7:00 AM - 3:30 PM.

Responsibilities

• The Guest Service Associate Lead (GSAL) will provide support and leadership while overseeing the day-to-day functions of the Guest Service team members on their assigned shift (Overnight) at our Ventura Facility. They will be responsible for providing a hospitable and safe environment in which guests experience dignity and respect.
• Collaborate with Operations Manager to schedule staff to ensure shifts have sufficient coverage.
• Must be dedicated to enhancing the overall guest experience. Develop and oversee activities for our guests. Ensure that GSAs are proactive in this area.
• Delegate tasks to GSA team members in alignment with departmental goals. Complete shift assignment sheets in collaboration with Operations Manager.
• Conduct shift meetings in the absence of the Operations Manager to debrief or discuss ongoing staff support.
• Attend regularly scheduled team meetings and training. Complete daily shift handoff meetings, participate by communicating critical guest needs in collaboration with interdisciplinary teams.
• Collaborate with Social Services and nursing department to ensure information is accurately received and executed by GSA while on shift.
• Provide quality assurance, coaching and support to GSA team; collaborate with the Operations Manager to plan, monitor, and appraise job tasks and responsibilities.
• Implement systems, policies and procedures as directed by the Operations Manager and Director, delegating new assignments to team members, as needed.
• Review daily logs and shift notes for accuracy and completion. Complete inspections of all assigned duties for accuracy, completion, and address accordingly and report to Operations Manager as directed.
• Ensure all incident reports and reporting and supportive documentation are completed accurately for Operations Manager & Director’s review.
• Ensure the safety and security of the facility; conduct safety drills as scheduled by Operations Manager and Director; assist and respond quickly to potential safety threats, taking the lead role in emergency evacuations.
• Assist with GSA onboarding and provide ongoing training, as needed.
• Perform all general Guest Service Associate responsibilities to assist the team.
• Demonstrate the ability to handle moderate shift related matters and provide solutions in tandem with Operations Manager and Director’s instructions and guidelines.
• Ensure all Emergency Action Plan (EAP) drills and documentation are completed and presented to the Operations Manager for review.
• Flexibility to adapt to schedule changes and/or work additional shifts to meet the needs of the facility, notwithstanding labor laws.
• Must work as an extension of Operations Manager in their absence.
• Complete additional assignments, responsibilities, and tasks as needed to meet the needs of the facility.
• Always follows NHF policies and procedures.

Qualifications

• Minimum 2 years caregiver experience in a Healthcare or Recuperative Care environment (preferred).
• No write-ups or performance improvement plan within the last 6 months (internal hires).
• Excellent communication skills both oral and written; time management and strong organizational skills.
• Flexible schedule, with the availability of coming in to fill in vacant shifts due to call offs.
• Positive and professional attitude.
• Ability to communicate effectively with all levels of staff, guests, and visitors.
• Intermediate computer proficiency in Microsoft Office Suite that includes Outlook, Word, Excel required.
• Current CPR and First Aid Certification (Preferred but not required). Valid CA driver’s license.
• Bi-lingual in Spanish preferred.

Physical Requirements

The duties described will require frequent standing and walking. The employee will frequently bend/stoop, squat, reach above the shoulders, twist, and turn, kneel, and push/pull. The employee will frequently be required to lift/pull/push/move up to 50 pounds. Must utilize conversational speech for effective verbal communication. Noise level is high in some client care areas.

Benefits

National Health Foundation is addressing the social determinants of health using several research-proven strategies. We are targeting Food Access, Housing, the Built Environment, and Education. For further details on the programs, please visit our site at National Health Foundation.