Guest Services Shift Lead

National Health Foundation; Ventura (CA); On-site; USD 26,000 - 30,000; Full time

Job summary

National Health Foundation seeks a Guest Service Associate Lead for our Ventura, CA facility. This full-time overnight role leads the Guest Service team, ensures a hospitable and safe environment for guests, and collaborates across departments to meet service targets.

Responsibilities include scheduling, coaching, daily handoffs, safety procedures, and interdepartmental coordination. A strong customer-service mindset and ability to manage shift dynamics are required.

Qualifications

• Minimum 2 years caregiver experience in healthcare or recuperative care environment.
• Excellent communication skills both oral and written; time management and strong organizational skills.
• Bi-lingual in Spanish preferred.
• Current CPR and First Aid Certification preferred but not required; CA driver’s license.

Responsibilities

• Oversee day-to-day functions of Guest Service team on overnight shift.
• Schedule staff to ensure shifts are covered; delegate tasks in line with goals.
• Conduct shift meetings and daily handoffs; communicate critical guest needs to interdisciplinary teams.
• Collaborate with Social Services and nursing to ensure information is received and executed on shift.
• Provide coaching and support to GSA team; implement policies and procedures as directed.

Skills

Caregiver experience

Communication skills

Bilingual Spanish

Microsoft Office (Outlook, Word, Excel

Education

CPR and First Aid Certification

Tools

Microsoft Office Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full time Clerical Ventura, CA, US

18 days ago Requisition ID: 1033

Salary Range: $19.00 To $22.00 Annually

POSITION TITLE

Guest Service Associate (Lead)

REPORTS TO

Operations Manager

LOCATION

Ventura, CA

CLASSIFICATION

Non-Exempt

HOURLY RATE

$19.00 - $22.00

SCHEDULE

Mon- Fri 11:00PM - 7:30AM Sat and Sun OFF

All positions require candidates to successfully pass a background check, LIVE scan and TB Test

Guest Services Associate

• The Guest Service Associate Lead (GSAL) will provide support and leadership while overseeing the day-to-day functions of the Guest Service team members on their assigned shift (Overnight) at our Ventura Facility. They will be responsible for providing a hospitable and safe environment in which guests experience dignity and respect.

Responsibilities and Initiatives

To help NHF meet its growth goals, the Guest Service Associate - Shift Lead will:

• Collaborate with Operations Manager to schedule staff to ensure shifts have sufficient coverage.
• Must be dedicated to enhancing the overall guest experience. Develop and oversee activities for our guests. Ensure that GSAs are proactive in this area.
• Delegate tasks to GSA team members in alignment with departmental goals. Complete shift assignment sheets in collaboration with Operations Manager.
• Conduct shift meetings in the absence of the Operations Manager to debrief or discuss ongoing staff support.
• Attending regularly scheduled team meetings and training. Complete daily shift handoff meetings, participate by communicating critical guest needs in collaboration with interdisciplinary teams.
• Collaborate with Social Services and nursing department to ensure information is accurately received and executed by GSA while on shift.
• Provide quality assurance, coaching and support to GSA team; collaborate with the Operations Manager to plan, monitor, and appraise job tasks and responsibilities.
• Implement systems, policies and procedures as directed by the Operations Manager and Director, delegating new assignments to team members, as needed.
• Review daily logs and shift notes for accuracy and completion. Complete inspections of all assigned duties for accuracy, completion, and address according and report to Operations Manager as directed.
• Ensure all incident reports and/reporting and supportive documentation are completed accurately for Operations Manager & Director’s review.
• Ensure the safety and security of the facility; conduct safety drills as scheduled by Operations Manager and Director; assist and respond quickly to potential safety threats, taking the lead role in emergency evacuations.
• Assist with GSA onboarding and provide ongoing training, as needed.
• Perform all general Guest Service Associate responsibilities to assist team.
• Demonstrate the ability to handle moderate shift related matters and provide solutions in tandem with Operations Manager and Director’s instructions and guidelines.
• Ensure all Emergency Action Plan (EAP) drills and documentation are completed and presented to the Operations Manager for review.
• Flexibility to adapt to schedule changes and or work additional shifts to meet the needs of the facility, notwithstanding labor laws.
• Must work as an extension of Operations Manager in their absence.
• Complete additional assignments, responsibilities, and tasks as needed to meet the needs of the facility.
• Always follows NHF policies and procedures.

Requirements

• Minimum 2 years caregiver experience in a Healthcare or Recuperative Care environment (preferred).
• No write-ups or performance improvement plan within the last 6 months (internal hires).
• Excellent communication skills both oral and written; time management and strong organizational skills.
• Flexible schedule, with the availability of coming in to fill in vacant shifts due to call offs.
• Positive and professional attitude.
• Ability to communicate effectively with all levels of staff, guests, and visitors.
• Intermediate computer proficiency in Microsoft Office Suite that includes Outlook, Word, Excel required.
• Current CPR and First Aid Certification (Preferred but not required) Valid CA driver’s license.
• Bi-lingual in Spanish preferred.

Physical Requirements

The duties as described will required frequent standing and walking. The employee will frequently bend/stoop, squat, reach above the shoulders, twist, and turn, kneel, and push/pull. The employee will frequently be required to lift/pull/push/move up to 50 pounds. Must utilize conversational speech for effective verbal communication. Noise level is high in some client care areas.

Programs

National Health Foundation is addressing the social determinants of health using several research-proven strategies. We are targeting Food Access, with an emphasis on increasing the availability of health and fresh foods in under-resourced communities, Housing, with a focus on providing shelter and care for individuals who have been released from the hospital, the Built Environment, prioritizing the removal of the barriers to health in the Historic South Los Angeles community, and Education, with a focus on risk prevention and support for pregnant and parenting teens to complete their education. For further details on the programs, please visit our site at: http://nationalhealthfoundation.org .