Guest Services Supervisor — 24/7 Front Desk Leader

Aramark; Stone Mountain (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

Aramark is seeking a Hospitality Supervisor for Stone Mountain Park and Attractions in Stone Mountain, GA. You will supervise Guest Services, coordinate conference center guest services, and train Front Desk/Concierge staff to deliver world-class service.

The role requires leadership, strong communication, and a solid hospitality background, with responsibilities spanning check-in/check-out, guest orientation, and emergency procedures. Join a team focused on exceptional guest experiences.

Qualifications

• Requires a positive attitude, strong work ethic, and a commitment to providing world-class service.
• Strong knowledge of personal computers is essential.
• Experience in all facets of providing guest services.
• Must be able to lead, motivate, and communicate effectively with others.
• Strong organizational abilities.
• Preferably two years in hospitality services or similar environment performing like duties.
• Must be able to read, write, and clearly speak English.

Responsibilities

• Supervises Guest Services staff in providing 24/7 coverage.
• Coordinates registration functions and transportation for all guests.
• Trains Front Desk/Concierge per Aramark and conference center programs.
• Oversees front desk and concierge tasks for world-class service.
• Manages check-in and check-out processes.
• Executes Lobby Ambassador Program properly.
• Provides guest orientation of the local area and facilities.
• Maintains telephone service technique and PBX operation.
• Handles guest mail, messages and special deliveries.
• Coordinates reservations for guest transportation.
• Fully utilizes the property management system.
• Familiarizes with night audit function.
• Assists guests and follows up on concerns promptly.
• Maintains supplies and restocks as necessary.
• Issues and monitors safe deposit boxes.
• Opens/closes cashier banks for staff.
• Designs training programs on daily functions, safety, and policies.
• Orders, stores and inventories daily operation supplies.
• Communicates with all departments for a seamless guest experience.
• Establishes and follows all emergency procedures.
• Performs other duties as assigned by Guest Services Manager.

Skills

Positive attitude

Strong work ethic

Personal computer knowledge

Leadership and motivation

Communication skills

Organizational skills

English proficiency

Job description

Aramark is seeking a Hospitality Supervisor for Stone Mountain Park and Attractions in Stone Mountain, GA. You will supervise Guest Services, coordinate conference center guest services, and train Front Desk/Concierge staff to deliver world-class service.

The role requires leadership, strong communication, and a solid hospitality background, with responsibilities spanning check-in/check-out, guest orientation, and emergency procedures. Join a team focused on exceptional guest experiences.